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- Tasks: Support workshop operations by managing contracts, coordinating jobs, and handling customer enquiries.
- Company: HSB Technical Ltd is a leading recruiter in the Power & Propulsion and Maritime sectors.
- Benefits: Enjoy 25 days holiday, a contributory pension, and career development opportunities.
- Why this job: Join a respected company and gain valuable experience in a dynamic workshop environment.
- Qualifications: Proficient in Microsoft Office with strong communication skills; service delivery experience preferred.
- Other info: This is a permanent role based in Newcastle with opportunities for growth.
The predicted salary is between 22000 - 28000 £ per year.
Location: Newcastle
Rate/Salary: £26,000 - £28,000 per annum
Benefits: 25 days holiday + statutory, 3% contributory pension, Career development opportunities
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors.
The job description below will outline this position of Workshop Administrator.
This person will provide administrative support to the service department and workshop operations, managing internal systems, coordinating jobs, and supporting the delivery of key customer contracts.
Duties and responsibilities:
- Manage the administrative aspects of workshop contracts and coordinate with relevant departments
- Handle incoming enquiries and ensure timely responses by the appropriate personnel
- Create and manage work orders in Microsoft Dynamics, order parts, and update records throughout the job lifecycle
- Approve engineers' time sheets and allowances in Dynamics
- Prepare and issue quotations, invoices, and job documentation, ensuring costs are accurate and profit margins are maintained
- Collate, format, and distribute engineers' service reports to customers within agreed timeframes
- Provide general administrative support to the Workshop Manager and wider service team as required
- Attend internal and external meetings
- Support engineers with customer and internal applications and portals
- Accept MOD service orders within 24 hours, produce KPI reports by the 5th of each month, and prepare MOD QRM slide packs
Qualifications and requirements:
- Proficient in Microsoft Office (including Access)
- Experience working in a service delivery or workshop environment
- Strong communication and organisational skills
- Desirable: Experience managing key customer accounts
- Experience scheduling engineers or technicians
- Familiarity with HR policy and compliance
This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as a recruitment partner for this role.
Workshop Administrator employer: HSB Technical Ltd
Contact Detail:
HSB Technical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Administrator
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics, as it's a key tool for the Workshop Administrator role. Consider taking an online course or tutorial to boost your confidence in using this software, which will help you stand out during the interview.
✨Tip Number 2
Highlight any experience you have in service delivery or workshop environments. Be prepared to discuss specific examples of how you've managed administrative tasks and coordinated jobs effectively in previous roles.
✨Tip Number 3
Brush up on your communication skills, as strong communication is essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing how you would handle customer enquiries and internal coordination.
✨Tip Number 4
Research HSB Technical Ltd and their clients in the Power & Propulsion and Maritime sectors. Understanding their business model and recent projects can give you valuable insights to discuss during your interview, showing your genuine interest in the role.
We think you need these skills to ace Workshop Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Workshop Administrator position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in administrative roles, particularly within a workshop or service delivery environment. Mention specific tasks that align with the duties listed in the job description.
Showcase Technical Skills: Make sure to mention your proficiency in Microsoft Office, especially Microsoft Dynamics, as this is crucial for the role. Provide examples of how you've used these tools in past positions to manage records or coordinate jobs.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the Workshop Administrator role. Use specific examples to demonstrate your communication and organisational skills.
How to prepare for a job interview at HSB Technical Ltd
✨Know Your Microsoft Dynamics
Since the role involves creating and managing work orders in Microsoft Dynamics, make sure you brush up on your skills with this software. Be prepared to discuss your experience with it and how you've used it in previous roles.
✨Demonstrate Strong Communication Skills
As a Workshop Administrator, you'll need to handle enquiries and coordinate with various departments. Practice articulating your thoughts clearly and concisely, and think of examples where your communication skills made a difference.
✨Showcase Your Organisational Abilities
This position requires strong organisational skills to manage multiple tasks effectively. Prepare to share specific instances where you successfully organised projects or managed time-sensitive tasks in a workshop or service delivery environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as managing customer accounts or dealing with tight deadlines. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills.
