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For Companies At a Glance
- Tasks: Manage server infrastructure, troubleshoot systems, and support hardware maintenance in a dynamic environment.
- Company: Join Clarks, a historic brand known for innovative shoemaking since 1825, blending tradition with modernity.
- Benefits: Enjoy hybrid work options, hands-on experience, and the chance to learn cutting-edge technologies.
- Why this job: This role offers diverse tasks, a collaborative culture, and the opportunity to impact a renowned brand.
- Qualifications: Strong IT support foundation, ideally 3-5 years in AIX/Linux, and experience with IBM Power hardware.
- Other info: Be part of a small team where your contributions directly influence technology management.
The predicted salary is between 36000 - 60000 £ per year.
The Infrastructure Platforms team manages all server-related infrastructure and hardware within the datacentres in Clarks, including virtualisation, storage, compute, backup and recovery. We now have an excellent opportunity for someone keen to get experience in a broad range of systems and services. In larger companies, there’s often a narrower focus, but working in the small team we have in Clarks means the role has accountability for many technologies.
What You'll Do
- Day-to-day activities can vary from remote management of operating systems, performance monitoring and tuning, troubleshooting (often with broad involvement from multiple teams and including out-of-hours support), hardware replacement and maintenance of storage appliances, cabling, and firmware updates.
- Each day can be very different and requirement for out-of-hours support is needed on a rota basis.
What You'll Bring with You
- You will have a strong foundation in IT support, including troubleshooting hardware, operating systems, and network issues.
- Ideally 3-5 years of experience in AIX/Linux system administration.
- Experience of managing IBM Power hardware, including setup, configuration, troubleshooting, maintenance, firmware and software management.
- Some experience of IBM Storage is preferable including provisioning, snapshot restore and replication policy maintenance.
- An opportunity to learn IBM Workload Scheduler if you have no previous knowledge to help support our Operations Team.
- Experience in troubleshooting, capacity planning and DR procedures.
- Maintaining SFTP servers and scripts.
- An opportunity to learn IBM Spectrum Protect our backup and recovery tool of choice, including maintenance of tape libraries and disk backup targets.
- Experience working in very small teams, needing to make risk-based decisions under pressure.
- Must be able to communicate effectively with both the wider team and business project teams as required.
About Clarks
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks’ archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still.
Industry: Retail
Employment Type: Full-time
Job Functions: Information Technology
Skills: Communication, Troubleshooting, Capacity Planning, AIX, Linux, IBM Power, Technical Support, System Administration
Information Technology Services Specialist employer: Clarks
Contact Detail:
Clarks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Services Specialist
✨Tip Number 1
Familiarise yourself with IBM Power hardware and AIX/Linux system administration. Since the role requires specific technical skills, having hands-on experience or even lab practice can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Clarks, especially those in IT roles. They can provide insights into the company culture and the specific challenges faced by the Infrastructure Platforms team, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Given the varied nature of the role, showcasing your problem-solving skills and ability to work under pressure will demonstrate your readiness for the job.
✨Tip Number 4
Highlight any experience you have with backup and recovery tools, particularly IBM Spectrum Protect. Even if you haven't used it before, showing a willingness to learn and adapt can make a strong impression.
We think you need these skills to ace Information Technology Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with AIX/Linux system administration and IBM Power hardware. Use specific examples to demonstrate your troubleshooting skills and any experience with storage management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to work in small teams and your experience with out-of-hours support. Relate your skills to the specific requirements mentioned in the job description.
Showcase Relevant Skills: When filling out your application, ensure you highlight key skills such as communication, capacity planning, and technical support. Provide examples of how you've successfully managed similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT roles.
How to prepare for a job interview at Clarks
✨Showcase Your Technical Skills
Be prepared to discuss your experience with AIX/Linux system administration and IBM Power hardware. Highlight specific examples of troubleshooting and maintenance tasks you've handled, as this will demonstrate your hands-on expertise.
✨Emphasise Team Collaboration
Since the role involves working in a small team, share experiences where you successfully collaborated with others to solve problems or complete projects. This will show that you can communicate effectively and work well under pressure.
✨Demonstrate Adaptability
The job requires handling a variety of tasks daily. Be ready to discuss how you've adapted to changing priorities or learned new technologies quickly in previous roles. This will illustrate your flexibility and eagerness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios, especially regarding out-of-hours support and troubleshooting. Practising responses to these types of questions can help you articulate your thought process clearly during the interview.
