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For Companies At a Glance
- Tasks: Provide technical support and product recommendations to customers across Europe.
- Company: Join Edmund Optics, a leader in optics and photonics shaping innovative technologies.
- Benefits: Enjoy competitive salary, private medical insurance, gym membership, and extensive training opportunities.
- Why this job: Be part of a vibrant team, work on exciting projects, and make a real impact.
- Qualifications: Bachelor's degree in Science or Engineering; fluent in Italian and English; strong communication skills.
- Other info: Office-based role in York or Mainz, with a focus on inclusivity and diverse abilities.
The predicted salary is between 28800 - 48000 £ per year.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Join the excitement at Edmund Optics®, where we contribute to shaping the future with optics, imaging and photonics and enjoy what we do! As a leading provider of off-the-shelf optical components, we're on a mission to enable innovative technologies across various industries, from high-speed factory automation to cutting-edge DNA sequencing.
At Edmund Optics Europe, we're all about building a vibrant community. As part of our team, you'll be surrounded by dynamic, diverse individuals from various backgrounds, all working together to provide excellent technical customer support.
As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. From helping customers select the perfect product for their needs to managing accounts and even getting involved in exciting projects like writing articles or designing demos, this role is anything but ordinary.
Essential Functions:- Providing technical assistance and product recommendations
- Handling customer inquiries
- Collaborating with global teams and supporting marketing initiatives
Ready to jump in and make a difference? The requirements listed below are representative of the knowledge, skill, and/or ability required. We're all about inclusivity, so rest assured, reasonable accommodations may be made to enable individuals with diverse abilities to perform the essential functions.
Your profile:- Bachelor's degree in Science or Engineering
- Fluent in Italian and English
- Proficient with MS Office
- Strong communication and problem-solving skills
Get ready for a thrilling ride with Edmund Optics! Alongside a competitive salary, we offer a range of perks, including:
- Company pension scheme
- Private medical & dental insurance
- Extensive training and development opportunities
- Subsidised gym membership
- Cycle to Work scheme / Jobbike program
- Company events
Plus, you'll be joining a team of passionate, forward-thinking individuals who know how to have fun while getting the job done.
Ready to dive into the world of optics with us? Apply now and let's shape the future together!
This office-based position can be located in York (UK) or Mainz (Germany), depending on the candidate's preference.
Product Support Engineer - Italian Speaker (m/w/x) employer: Edmund Optics
Contact Detail:
Edmund Optics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer - Italian Speaker (m/w/x)
✨Tip Number 1
Familiarise yourself with the optical components and technologies that Edmund Optics offers. Understanding their products will not only help you in technical discussions but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical support scenarios. Being able to demonstrate your approach to resolving customer issues can set you apart during interviews.
✨Tip Number 3
Network with current or former employees of Edmund Optics on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience with MS Office and how you've used it in previous roles. Highlighting your proficiency can reassure the hiring team of your ability to handle administrative tasks effectively.
We think you need these skills to ace Product Support Engineer - Italian Speaker (m/w/x)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Product Support Engineer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Language Proficiency: Since fluency in Italian and English is essential, ensure that your language skills are prominently featured in your CV and cover letter. Provide specific examples of how you've used these languages in a professional context.
Showcase Technical Skills: Emphasise your technical knowledge and problem-solving abilities. Mention any relevant experience with optical components or customer support roles, and be sure to include your proficiency with MS Office.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you're excited about working at Edmund Optics and how you can contribute to their mission of enabling innovative technologies.
How to prepare for a job interview at Edmund Optics
✨Showcase Your Technical Knowledge
As a Product Support Engineer, you'll need to demonstrate your understanding of optics and imaging. Brush up on relevant technical concepts and be prepared to discuss how they apply to the products you'll be supporting.
✨Highlight Your Language Skills
Fluency in Italian and English is essential for this role. Be ready to showcase your language proficiency during the interview, perhaps by discussing a technical issue in both languages to illustrate your capability.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical customer inquiries or technical problems during the interview. Practice articulating your thought process and problem-solving strategies clearly and confidently.
✨Demonstrate Team Collaboration
This role involves working with global teams. Share examples from your past experiences where you successfully collaborated with others, highlighting your communication skills and ability to work in diverse environments.
