Travel Specialist

Travel Specialist
Based full time – Wirral
25,000 basic pay with generous bonus scheme

Our client is a luxury, award winning, worldwide specialist travel agency, offering their clients a bespoke personalised, high level of service, that begins at the first enquiry point and only ends when the client returns home from holiday.

The Role:
Within this role your primary focus will be building brand awareness and converting enquiries into confirmed sales. You\’ll be experienced in creating worldwide tailormade itineraries, managing complex requests, and confident in upselling sales and extras to maximise both service and revenue.

Key Responsibilities:
Build brand awareness
Develop new leads
Convert new enquiries in person, by telephone & email, according to client preferences
Consistently meet or exceed monthly revenue and conversion targets
Achieve high booking values while maintaining healthy profit margins
Follow up diligently on all warm leads with a strong focus on conversion
Proactively upsell premium experiences, room upgrades, and added services
Develop long-term client relationships to drive referrals and repeat business
Create and maintain supplier relationships to both assist client retention and generate marketing support
Maintain accurate CRM records to track client preferences and sales progress
Maintain product knowledge both through commercial relationships and attending supplier events
Maintain a well-presented office, ensuring marketing and visual equipment is relevant and accurate

Requirements:
Minimum three years experience, preferably in Luxury and Worldwide specialist travel sales
Demonstrable success in developing a database of clients and converting warm leads into high-value bookings
Be service and detail orientated
Be confident in engaging with clients at events, both in-store and within the local community
Be comfortable working to structured sales targets
Be confident discussing luxury hotels, suppliers and cruise lines
Confident representing the brand to local businesses at networking events

Benefits :
Competitive basic salary with a generous uncapped commission structure
Opportunity to join fam trips, ship visits, supplier events and local networking events
Full operational and administrative support
A supportive and collaborative team environment