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- Tasks: Join us as a Night Guest Services Agent, handling guest requests and dining orders.
- Company: The Langham, London is Europe's first Grand Hotel, offering 5-star luxury service.
- Benefits: Enjoy paid overtime, 28 days holiday, and discounts at our hotels and restaurants.
- Why this job: Be part of a prestigious team, enhance your skills, and enjoy a vibrant work culture.
- Qualifications: Excellent customer service skills and communication in English; knowledge of hotel systems is a plus.
- Other info: Flexible shifts with a subsidized taxi for late-night work and opportunities for career growth.
Job Description
Night Guest Services Agent – Part time
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Langham Service
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The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for Night Guest Services Agent to join our talented Langham Service team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
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ABOUT THE ROLE
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In the role of a Night Guest Services Agent, your key focus will be to:
● take In-Room Dining orders from all in house guests.
● take restaurant bookings by using the Open Table system for our Palm Court and Roux at The Landau Restaurant.
● take and transfer any external calls that are coming in.
● assist with handling of all emails that come to the hotel’s generic email address.
● ensure all wake up calls are logged, handled speedily and to Langham Brand Standards.
● log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system.
● troubleshoot guest internet issues, utilising support help line when needed.
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ABOUT YOU
● excellent customer service skills and a real understanding of 5* luxury environment service requirements
● excellent communication skills, in English language, both written and verbal
● knowledge of a foreign language (advantageous)
● immaculate personal presentation
● a pro-active approach to guests and duties
● great attention to detail
● previous use of Micros, Open Table, GEMs or Opera systems is an advantage
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YOUR BENEFITS
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Financial Wellbeing
● Paid Overtime
● Discretionary Service Charge
● 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
● Access to Wagestream – a salary advance benefit
● Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affliated hotels
● Discounted accommodation at The Langham, London for you and your family
● Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
● Up to £750 Recommend a Friend referral bonus
● Seasonal Travelcard loan
● A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
● Company pension plan
● Life insurance
● Discounts in various high street and online shops
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Mental Wellbeing
● Colleague recognition system – being recognised and rewarded for positive guest comments or when you showcase one of our company values
● Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
● 2 staff parties per year and several colleague social and community events
● Access to the Employee Assistance Programme by Hospitality Action (24/7)
● Access to Qualified Mental Health First Aiders on site
● Most Valued Colleague of the Month and Year Awards
● Long Service Awards
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Physical Wellbeing
● Free meals on duty in our Staff Restaurant
● Uniform supplied and laundered or if non-uniform c.
Evening Front Desk Associate - Part Time (Hiring Immediately) employer: The Langham Hotel London
Contact Detail:
The Langham Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Front Desk Associate - Part Time (Hiring Immediately)
✨Tip Number 1
Familiarize yourself with the Langham brand and its commitment to 5* luxury service. Understanding their values and service standards will help you align your approach during the interview.
✨Tip Number 2
Practice your communication skills, especially in English, as well as any foreign languages you may know. Being able to demonstrate your language proficiency can set you apart from other candidates.
✨Tip Number 3
If you have experience with systems like Micros, Open Table, GEMs, or Opera, be ready to discuss this in detail. Highlighting your familiarity with these tools can show that you're prepared for the role.
✨Tip Number 4
Showcase your attention to detail and proactive approach by preparing examples from your past experiences where you went above and beyond for guests. This will demonstrate your fit for the Night Guest Services Agent position.
We think you need these skills to ace Evening Front Desk Associate - Part Time (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Guest Services Agent position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your customer service skills and any relevant experience in a luxury environment. Mention any familiarity with systems like Micros, Open Table, or GEMs, as these are advantageous.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of 5* service standards. Use specific examples from your past experiences to demonstrate your skills and proactive approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your communication is clear and professional, reflecting the high standards expected at The Langham.
How to prepare for a job interview at The Langham Hotel London
✨Showcase Your Customer Service Skills
As a Night Guest Services Agent, excellent customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles, especially in a luxury environment.
✨Familiarize Yourself with Relevant Systems
Knowledge of systems like Micros, Open Table, GEMs, or Opera can set you apart. If you have experience with these, be ready to discuss how you've used them effectively in past positions.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss situations where your attention to detail made a difference, whether in handling guest requests or ensuring service standards.
✨Prepare for Language Skills Discussion
If you speak a foreign language, highlight this during the interview. It’s advantageous for the role, so be ready to demonstrate your proficiency and how it could benefit the team and guests.
