Senior Business Process Analyst

Purpose of the Role

To bridge the gap between technical process documentation and practical, business-friendly process flows that can be used for stakeholder training, adoption, and clarity across functions.

What We Need This Person To Do

Quickly Absorb Existing Technical Process Material

• Review and fully understand current technical process maps and documentation (e.g. Visio flows, ADO boards).
• Identify gaps, inconsistencies, or unclear areas in the existing process materials.

Engage & Extract Real Process Detail from Business Stakeholders

• Proactively interview functional teams and process owners to gather the real-life, business-side view of processes.
• Clarify “what happens in reality” vs. what is described technically.

Translate Technical Process Flows into Business-Friendly Process Maps

• Convert technical language/processes into clear, role-specific, function-based process descriptions.
• Deliver Visio outputs using business language like:
• “Marketing briefs campaign to Sales Ops > Sales Ops uploads into CRM > Sales rep executes outreach”
• – NOT technical API triggers or system events.

Support Training Needs Design

• Work directly with the Head of Transformation to:
• Identify where process gaps impact training content.
• In creating the documentation support the creation of business-friendly process descriptions suitable for use in training materials and user guides.
• Lead on closing the gaps and unknowns in the training matrix based on actual business process flows.

Operate with Speed & Minimal Hand-Holding

• Must be comfortable hitting the ground running: pick up incomplete or imperfect documentation, fill gaps through smart questioning, and rapidly produce useable business outputs.
• Experience in “mid-flight” projects where everything is not yet clean or perfectly defined is essential.

Essential Skills & Experience

• Proven ability to translate complex technical process maps into practical, business-useable documentation.
• Strong stakeholder interviewing skills to gather missing detail from business teams.
• Expertise in process mapping tools (Visio) & documentation (Confluence, PPT, Word).
• Experience working in transformation or technology-driven change environments.
• Comfortable working at pace with ambiguity, incomplete information, and evolving processes.