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- Tasks: Support managers with HR advice and manage colleague relations cases.
- Company: Join Pets at Home, where we prioritise pets and promote a fun, innovative workplace.
- Benefits: Enjoy perks like bringing your dog to work, free gym access, and generous holiday allowance.
- Why this job: Make a real impact on pet welfare while developing your HR skills in a supportive environment.
- Qualifications: Experience in HR roles is preferred; CIPD Level 3 or 5 is a bonus.
- Other info: We celebrate diversity and encourage unique contributions from all backgrounds.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: We welcome applications from those looking to work Monday - Friday on-site at our Stafford DC (ST18 9SE). Please note, as the DC is operating 24/7, we would require flexibility for occasional weekend and evening work.
About Your Role - What you'll be doing
“We put pets first” is our number one value at Pets at Home. Every colleague has a part to play to ensure that we deliver on this value every day. Our love and understanding of pets led us to develop our long-term goal to improve the life of every pet in the UK. This covers not only the pets in our care, the pets of owners that use our products and services but also the pets that we can help through our charity work and through educating and advocating for change in society and the wider pet care and veterinary industry. Our business is fast-paced, innovative and fun and it's our people that make the real difference.
As the first point of contact for People Relations, you will work closely with managers at all levels across the warehouse and transport functions. You will build strong, effective relationships and provide coaching on best practices, policies, and procedures to empower managers to confidently manage the full employee lifecycle.
Key Responsibilities - What you'll be doing
- Act as a trusted advisor, offering pragmatic, solutions-focused, and impartial guidance that reflects our values and complies with employment law.
- Lead colleague relations cases across warehouse and transport, escalating complex matters to the People Relations Lead as appropriate.
- Proactively manage and resolve cases in a timely manner, ensuring accurate and up-to-date case logs are maintained in internal systems.
- Attend complex hearings and meetings, providing expert advice and note-taking support when required.
- Contribute to HR reporting and management information, ensuring data integrity and insight.
- Participate in weekly case review meetings with managers to assess the status of live cases.
- Prepare and administer documentation for Investigations, Disciplinary, Grievances, and Appeals (IDGA), including compiling and distributing relevant packs and maintaining accurate personnel records.
- Monitor changes in employment legislation to ensure ongoing compliance and support the regular review and updating of related policies and procedures.
- Assist in Employment Tribunal (ET) processes, including liaison with ACAS.
- Support the Colleague Relations Lead in driving policy improvements that enhance the colleague experience and align with business objectives.
- Act as a role model for effective collaboration across the wider People Team, including People Services and People Partners.
About You – What you’ll bring to the Role
- A HR generalist with experience gained in a high-volume HR Advisor role or A HR Assistant, looking to move to Advisor, who has experience of notetaking and shadowing an Advisor.
- CIPD Level 3 or 5 would be advantageous but not essential.
- Strong customer focus.
- Highly organised.
- Excellent level of attention to detail.
- Strong communication skills, both written and verbal and stakeholder management.
- Ability to multitask, prioritise and use own initiative.
- Ability to work to deadlines and on occasion under pressure.
- Ability to take direction and work as part of a team.
- Excellent computer skills, with proficiency using Microsoft Word, Outlook, PowerPoint and Excel and HR systems.
- Stakeholder Management.
Benefits:
- Bring your dog to work (office only).
- On-site free gym.
- Canteen.
- Free parking.
- On-site electric vehicle charging.
- Holidays – 33 days inclusive of bank holidays, rising to 36 days after two years’ service.
- An extra day’s holiday when it’s your birthday.
- Charity day.
- Pension scheme.
- Life assurance.
- Colleague discounts for all Pets at Home Group brands, within our Pets at Home stores, The Groom Room, Vets4Pets and online.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.
HR Advisor employer: Pets at Home
Contact Detail:
Pets at Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Advisor
✨Tip Number 1
Familiarise yourself with Pets at Home's core values, especially their commitment to putting pets first. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs and share examples of how you've prioritised customer or colleague needs in previous roles.
✨Tip Number 2
Showcase your experience in handling high-volume HR cases by preparing specific examples of challenges you've faced and how you resolved them. This will highlight your problem-solving skills and ability to manage multiple tasks effectively, which is crucial for the HR Advisor role.
✨Tip Number 3
Network with current or former employees of Pets at Home to gain insights into the company culture and expectations for the HR Advisor position. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your knowledge of employment legislation and how it impacts HR practices. Being able to articulate your understanding of compliance and policy improvements will demonstrate your readiness to contribute positively to the team and the organisation.
We think you need these skills to ace HR Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR experience, particularly in high-volume environments. Emphasise your skills in stakeholder management, communication, and case handling, as these are crucial for the HR Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for pets and how it aligns with the company's values. Mention specific experiences that demonstrate your ability to provide pragmatic HR solutions and your understanding of employment law.
Showcase Your Skills: Highlight your organisational skills and attention to detail in your application. Provide examples of how you've successfully managed multiple cases or projects simultaneously, as this is essential for the fast-paced environment at Pets at Home.
Prepare for Potential Questions: Anticipate questions related to colleague relations and HR policies during the interview process. Be ready to discuss how you would handle specific scenarios, showcasing your problem-solving abilities and adherence to best practices.
How to prepare for a job interview at Pets at Home
✨Understand the Company Values
Before your interview, make sure you understand Pets at Home's core value of putting pets first. Be prepared to discuss how your personal values align with this and how you can contribute to their mission.
✨Showcase Your HR Knowledge
As an HR Advisor, you'll need to demonstrate your understanding of employment law and HR best practices. Brush up on relevant legislation and be ready to provide examples of how you've applied this knowledge in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle colleague relations cases. Think of specific examples from your past experiences where you successfully managed similar situations.
✨Highlight Your Communication Skills
Strong communication is key in this role. Be prepared to discuss how you've effectively communicated with stakeholders in the past, and consider sharing examples of how you've provided coaching or guidance to managers.
