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- Tasks: Lead client relationships, ensure smooth onboarding, and drive adoption of RFID solutions.
- Company: TAG provides innovative EAS and RFID solutions to enhance retail experiences and reduce theft.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Join a dynamic team and work with top retailers to shape the future of retail technology.
- Qualifications: 5+ years in Customer Success or Account Management, ideally in retail tech or SaaS.
- Other info: Willingness to travel across the UK and occasionally abroad is required.
The predicted salary is between 36000 - 60000 £ per year.
About Us TAG is a leading provider of EAS and RFID based solutions to help retailers reduce theft, and create a seamless shopping experience through improved inventory accuracy, interactive fitting rooms, and faster and more secure payments. Working closely with over 70 major high street brands, TAG is also partnered with Nedap Retail to deliver and support their market defining Loss Prevention solutions within the UK market.
The Role As a Customer Success Manager, you’ll be the key point of contact for our retail clients—leading the post-sale relationship, ensuring smooth on-boarding, driving adoption of our RFID solutions, and maximising customer satisfaction and retention. You’ll play a pivotal role in helping our clients unlock the full potential of our technologies and drive operational and commercial success in their retail operations.
Key Responsibilities
- Serve as the trusted advisor and main point of contact for assigned retail accounts.
- Lead on-boarding and implementation projects, coordinating across technical and client teams.
- Build strong relationships with key stakeholders across client organisations, from store-level teams to senior retail executives.
- Monitor customer performance data and proactively address issues, risks, or opportunities.
- Collaborate with Product, Sales, and Technical Support to ensure seamless service delivery.
- Identify expansion opportunities within existing accounts.
- Act as the voice of the customer internally, championing their needs and feedback.
What You’ll Bring
- 5+ years in a Customer Success, Account Management, or related client-facing role—ideally in retail tech, SaaS, or RFID/IoT solutions.
- Experience working with enterprise or high-profile retail clients.
- A strong understanding of retail operations, challenges, and KPIs.
- Excellent communication, relationship-building, and stakeholder management skills.
- Proactive, data-driven approach to problem-solving and customer engagement.
- Willingness to travel to client sites across the UK and occasionally abroad.
What We Offer
- The chance to work with industry-leading retailers and innovative technology.
- A dynamic, supportive team within a well-established and respected provider of EAS and RFID based solutions.
- Competitive Salary, Profit based commission structure and Performance Bonus.
- Flexible working and remote/hybrid options.
- 25 days holiday + bank holidays.
- Private healthcare and well-being support.
- Opportunities for career growth and development.
Join Us If you’re passionate about delivering impact for top retail brands and excited by the potential of RFID technology, we’d love to hear from you. Join us and be part of shaping the next generation of retail.
Customer Success Manager employer: TAG Company UK
Contact Detail:
TAG Company UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with RFID technology and its applications in retail. Understanding how these solutions work will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the retail tech industry. Attend relevant events, webinars, or online forums to connect with others in the field. Building relationships can lead to valuable insights and potential referrals for the Customer Success Manager role.
✨Tip Number 3
Research TAG's current clients and their success stories. Being knowledgeable about their partnerships and how they’ve helped retailers can give you a competitive edge in interviews, showcasing your genuine interest in the company and its impact.
✨Tip Number 4
Prepare to discuss your experience with customer engagement and relationship management. Think of specific examples where you've successfully driven customer satisfaction and retention, as this will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or similar roles. Emphasise your familiarity with retail tech and any specific achievements that demonstrate your ability to drive customer satisfaction and retention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the retail industry and RFID technology. Mention specific examples of how you've successfully managed client relationships and driven adoption of solutions in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your application logically to demonstrate your communication prowess.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your proactive, data-driven approach to problem-solving. Discuss how you've identified issues or opportunities in past roles and the impact of your actions on customer success.
How to prepare for a job interview at TAG Company UK
✨Know Your Client
Before the interview, research TAG's key retail clients and their specific needs. Understanding their challenges and how TAG's solutions can help will demonstrate your commitment and knowledge of the industry.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built relationships with clients. Highlight how these relationships led to improved customer satisfaction or retention, as this is crucial for a Customer Success Manager.
✨Be Data-Driven
Familiarise yourself with common retail KPIs and metrics. Be ready to discuss how you have used data to drive customer engagement and solve problems in previous roles, as this aligns with the proactive approach TAG values.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you identified issues and implemented solutions for clients. Discussing these scenarios will showcase your ability to proactively address challenges, which is essential for the role.
