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- Tasks: Support customers with ERP system queries and deliver training to users.
- Company: Join a dynamic outsourcing company serving a popular social media video platform.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Be part of a creative team impacting social media while enhancing your tech skills.
- Qualifications: Junior college or higher; fluent in English and Mandarin; strong communication skills.
- Other info: Remote work options may be available; must submit an updated CV in English.
The predicted salary is between 36000 - 60000 £ per year.
We are an outsourcing company that has clients in Europe, USA and Asia. We are seeking an ERP System Operation Specialist to work in one of our valued client offices in London. Our client is a social media video content platform for creating and sharing short lip-sync, comedy, and talent videos with offices in most EMEA and AMS countries.
Responsibilities:
- Assist with on-call customer consultations related to the ERP system (such as finance, procurement, and legal, etc). This includes providing guidelines, addressing system issues, and tracking the fulfilment of optimization requirements.
- Assist in delivering ERP system training to essential users and end-users located in the non-China region, and collect user experience feedback.
- Assist in managing system errors, providing support to customers, and collaborating with engineering teams to resolve issues.
- Gather and organize relevant system knowledge into an internal knowledge base, and provide suggestions for enhancing the system's efficiency.
Requirements:
- Junior college or higher.
- Having excellent communication and expression skills, being highly service-oriented, and possessing exceptional emotional management abilities.
- Good resilience, and capability to provide reasonable responses and solutions against problems in time.
- Being a quick learner, having a collaborative mindset, working effectively in high-pressure situations, and having the ability to handle high-intensity work.
- Proficient in commonly used office software.
- Fluent English and Mandarin in writing and speaking.
* When applying, please attach an updated copy of your CV in English. Thank you.
ERP System Operation Specialist employer: HY Legal and Services Ltd
Contact Detail:
HY Legal and Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP System Operation Specialist
✨Tip Number 1
Familiarise yourself with the specific ERP systems used by social media platforms. Understanding how these systems operate will give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in English and Mandarin. Since you'll be assisting users from various regions, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Prepare to discuss your problem-solving strategies. Think of examples where you've successfully managed system errors or provided support under pressure, as this will demonstrate your resilience and capability.
✨Tip Number 4
Showcase your collaborative mindset by preparing examples of past teamwork experiences. Highlight how you’ve worked with others to achieve common goals, especially in high-intensity environments.
We think you need these skills to ace ERP System Operation Specialist
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the ERP System Operation Specialist position. Understand the responsibilities and requirements, especially the need for excellent communication skills and proficiency in both English and Mandarin.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job requirements. Emphasise your communication abilities, service orientation, and any experience with ERP systems or customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure, as these are key aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are clear, concise, and free from typos, as attention to detail is crucial for this position.
How to prepare for a job interview at HY Legal and Services Ltd
✨Showcase Your Communication Skills
As an ERP System Operation Specialist, excellent communication is key. Be prepared to demonstrate your ability to explain complex concepts clearly and concisely. Practice articulating your thoughts on how you would assist clients with system issues or training.
✨Highlight Your Problem-Solving Abilities
The role requires quick thinking and effective problem-solving. Prepare examples from your past experiences where you successfully resolved issues under pressure. This will show your resilience and capability to handle high-intensity work.
✨Demonstrate Your Collaborative Mindset
Collaboration is crucial in this position. Be ready to discuss how you've worked effectively in teams before, especially in high-pressure situations. Mention any experience you have in collaborating with engineering teams or other departments.
✨Prepare for Technical Questions
Since the role involves managing ERP systems, brush up on your technical knowledge related to ERP software. Be prepared to answer questions about common system issues and how you would approach resolving them, as well as your experience with office software.
