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- Tasks: Provide 1st and 2nd line IT support for Mac and Windows users.
- Company: Join a fast-growing fintech firm at the forefront of digital asset infrastructure.
- Benefits: Enjoy a dynamic work environment in Central London with competitive rates.
- Why this job: Take ownership of IT projects and drive modernisation in a high-performance culture.
- Qualifications: 5-7 years of IT support experience, ideally in regulated environments.
- Other info: This is a contract role outside IR35, perfect for self-starters.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing, regulated fintech firm operating at the forefront of digital asset infrastructure is looking for an IT Support Specialist to take ownership of its internal IT operations. This contract role sits within a high-performance, security-conscious environment and supports a mix of Mac and Windows users across the business. You will play a key part in driving modernisation and ensuring smooth, compliant IT delivery in a fast-paced, innovation-driven company.
Location: Central London (Onsite)
Term: Contract - Outside IR35
Rate: depending on experience
Key Responsibilities:
- Provide responsive 1st and 2nd line IT support across Mac and Windows environments
- Manage end-user devices, hardware, and software, ensuring up-to-date licensing and compliance
- Support and troubleshoot Microsoft 365, networking issues, and internal SaaS platforms
- Take ownership of internal IT projects, delivering them end-to-end with minimal supervision
- Contribute to automation and efficiency improvements using Python, Bash, or PowerShell
- Implement and monitor cybersecurity measures and assist with frameworks like ISO 27001 or SOC2
- Liaise with internal stakeholders and third-party vendors to streamline IT processes and support
Required Skills:
- 5-7 years of IT support experience, ideally in a fast-paced or regulated environment
- Comfortable supporting both Mac and Windows operating systems
- Strong troubleshooting skills across hardware, software, and networks
- Experience managing Microsoft 365, cloud apps, and endpoint tools
- Solid project management skills with a track record of delivering IT initiatives independently
- Excellent written and verbal communication, able to translate technical info clearly
- Strong analytical mindset with a focus on problem solving and continuous improvement
- Self-starter with the initiative and confidence to work unsupervised and take responsibility
- Professional, energetic, and confident in building relationships across all levels of the business
- Degree or relevant industry qualification preferred
If you are looking for a hands-on support role where you can take ownership, drive improvements, and work within a forward-thinking fintech environment — this could be your ideal next step.
Please get in touch or send your CV to ashur.caynes@exploreltd.com — I would be happy to share more info.
Best regards,
Ash
IT Support Specialist employer: Explore Group
Contact Detail:
Explore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and cybersecurity frameworks like ISO 27001. Being able to discuss these topics confidently during your interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your experience with both Mac and Windows environments. Prepare examples of how you've successfully supported users on both systems, as this role requires a strong understanding of both operating systems.
✨Tip Number 3
Demonstrate your project management skills by preparing to discuss past IT initiatives you've led. Be ready to explain how you managed these projects from start to finish, showcasing your ability to work independently and deliver results.
✨Tip Number 4
Network with professionals in the fintech industry or those who have worked in regulated environments. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in both Mac and Windows environments. Emphasise your troubleshooting skills and any experience with Microsoft 365 or cloud applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in fast-paced environments. Mention specific projects where you've taken ownership and delivered results independently.
Highlight Relevant Skills: In your application, clearly outline your technical skills, particularly in automation using Python, Bash, or PowerShell. Also, mention your familiarity with cybersecurity measures and frameworks like ISO 27001 or SOC2.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated technical information to non-technical stakeholders in previous positions.
How to prepare for a job interview at Explore Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with both Mac and Windows operating systems. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on expertise.
✨Demonstrate Project Management Experience
Since the role involves managing IT projects independently, be ready to share examples of past projects you've led. Discuss your approach to project management, including any tools or methodologies you used to ensure successful delivery.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you'll need to liaise with various stakeholders. Consider preparing a few examples where you successfully communicated complex information.
✨Emphasise Continuous Improvement
The company values innovation and efficiency. Be ready to discuss any automation or improvement initiatives you've implemented in previous roles, especially using tools like Python, Bash, or PowerShell. This will show your proactive approach to enhancing IT operations.
