IT Support Specialist

A fast-growing, regulated fintech firm operating at the forefront of digital asset infrastructure is looking for an IT Support Specialist to take ownership of its internal IT operations. This contract role sits within a high-performance, security-conscious environment and supports a mix of Mac and Windows users across the business. You\’ll play a key part in driving modernisation and ensuring smooth, compliant IT delivery in a fast-paced, innovation-driven company.

Location: Central London (Onsite)

Term: Contract – Outside IR35

Rate: depending on experience

Key Responsibilities:

Provide responsive 1st and 2nd line IT support across Mac and Windows environments

Manage end-user devices, hardware, and software, ensuring up-to-date licensing and compliance

Support and troubleshoot Microsoft 365, networking issues, and internal SaaS platforms

Take ownership of internal IT projects, delivering them end-to-end with minimal supervision

Contribute to automation and efficiency improvements using Python, Bash, or PowerShell

Implement and monitor cybersecurity measures and assist with frameworks like ISO 27001 or SOC2

Liaise with internal stakeholders and third-party vendors to streamline IT processes and support

Required Skills:

• 5-7 years of IT support experience, ideally in a fast-paced or regulated environment
• Comfortable supporting both Mac and Windows operating systems
• Strong troubleshooting skills across hardware, software, and networks
• Experience managing Microsoft 365, cloud apps, and endpoint tools
• Solid project management skills with a track record of delivering IT initiatives independently
• Excellent written and verbal communication, able to translate technical info clearly
• Strong analytical mindset with a focus on problem solving and continuous improvement
• Self-starter with the initiative and confidence to work unsupervised and take responsibility
• Professional, energetic, and confident in building relationships across all levels of the business
• Degree or relevant industry qualification preferred

If you\’re looking for a hands-on support role where you can take ownership, drive improvements, and work within a forward-thinking fintech environment — this could be your ideal next step.

Please get in touch or send your CV to ashur.caynes@exploreltd.com – I’d be happy to share more info.

Best regards,

Ash