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- Tasks: Provide technical support via calls and emails to customers and engineers.
- Company: Join a well-connected company in South Shore Blackpool, easily accessible by public transport.
- Benefits: Enjoy 20 days holiday, flexible hours, company parking, and a pension contribution.
- Why this job: Great opportunity to grow in IT with a supportive culture and hands-on experience.
- Qualifications: Experience in IT support or a strong interest in technology is essential.
- Other info: This role offers a permanent position with a focus on personal development.
The predicted salary is between 22000 - 33000 £ per year.
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Salary: £27,500
Hours: 7:30am-5:30am (40 hours in between)
Company benefits:
- 20 Days holiday + Bank holidays (rising to 25 over 5 years)
- Company parking.
- Flexible working hours.
- Pension contribution.
Roles and responsibilities:
- To provide technical support through calls and email to end users and engineers/electricians.
- Dealing with all customer requests in a professional & helpful manner.
- Maintain and increase product knowledge and have a keen eye and interest in our products.
- Logging technical issues.
- Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
- Assist with product testing on possible faulty returns.
- Quotations to be sent via email to ensure a personal approach.
- Answer product related questions utilising information from data sheets and Fresh Desk.
Key competencies:
- Experience in an IT support role.
- Great customer service scores.
- Attention to detail.
- Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
Technical Support Advisor employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Familiarise yourself with common technical issues and solutions in the IT industry. This will not only boost your confidence during interviews but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Being able to handle difficult situations with grace can set you apart from other candidates.
✨Tip Number 3
Research the company’s products thoroughly. Understanding their offerings will help you answer product-related questions more effectively and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or customer service. Use keywords from the job description to demonstrate that you meet the key competencies required for the Technical Support Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully handled technical issues or provided excellent support in previous roles.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, ability to prioritise workloads, and any experience with product testing or logging technical issues. These are crucial for the role and will make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Technical Support Advisor.
How to prepare for a job interview at gap personnel
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills and knowledge related to IT support. Be prepared to discuss specific technologies or tools you have experience with, as well as any relevant certifications.
✨Demonstrate Excellent Customer Service Skills
Since the role involves dealing with customers, be ready to share examples of how you've provided exceptional customer service in the past. Highlight your ability to handle difficult situations with professionalism and empathy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a technical issue or handle a frustrated customer. Think through your responses in advance.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, team dynamics, and the specific products you'll be supporting. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
