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For Companies At a Glance
- Tasks: Lead operations at a premium flexible workspace, ensuring exceptional client experiences.
- Company: Join a leading provider of high-end flexible office spaces in Birmingham City Centre.
- Benefits: Enjoy a competitive salary, 25 days holiday, and ongoing training opportunities.
- Why this job: Be part of a dynamic team in a prestigious location, enhancing tenant engagement and satisfaction.
- Qualifications: Experience in hospitality or property management with strong leadership and communication skills required.
- Other info: This is a full-time, permanent role with genuine career progression opportunities.
The predicted salary is between 43200 - 72000 £ per year.
A leading provider of high-end flexible office space is seeking a dynamic and experienced General Manager to lead the operations of a flagship site in central Birmingham. This is a hands-on leadership role ideal for someone with a strong background in hospitality, serviced offices, or property management — someone who takes pride in delivering impeccable service and maintaining the highest standards across people, space, and operations.
THE ROLE
- Full operational responsibility for the site, including team leadership, client experience, and day-to-day functionality.
- Build and maintain strong relationships with clients, ensuring high levels of retention and satisfaction.
- Lead and manage the on-site team, including recruitment, training, absence management, and performance reviews.
- Oversee all facilities and supplier management, ensuring the space is always presented at an exceptional standard.
- Act as a key point of contact for escalated client issues and ensure prompt, professional resolutions.
- Manage the site helpdesk and coordinate responses to all operational requests.
- Ensure compliance with Health & Safety regulations across the site.
- Support sales efforts by conducting viewings and promoting additional services.
- Plan and host community events to enhance tenant engagement.
IDEAL CANDIDATE
- Experience in a client-facing operational leadership role (e.g., front of house, serviced offices, hospitality, facilities management).
- Confident team leader with excellent people management skills.
- Exceptional organisational and problem-solving ability.
- Strong communication skills — calm, professional, and approachable.
- High attention to detail and pride in maintaining a premium environment.
- Commercially minded with the ability to drive retention and promote services.
- Knowledge of property or workspace operations is a strong advantage.
- Live within commutable distance to Birmingham City Centre.
PACKAGE & BENEFITS
- Competitive salary (based on experience).
- 25 days holiday + bank holidays.
- Company pension scheme.
- Ongoing training and genuine opportunities for career progression.
- Working from a flagship location.
Interested in leading one of Birmingham’s most impressive flexible workspaces? Apply today with your CV and one of the team will contact you if you are shortlisted.
General Manager employer: Anderson Wright Consulting Ltd
Contact Detail:
Anderson Wright Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network with professionals in the hospitality and property management sectors. Attend industry events or local meetups in Birmingham to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Research the latest trends in flexible workspaces and client engagement strategies. Being knowledgeable about current market demands will help you stand out during interviews and demonstrate your commitment to the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved client satisfaction in previous roles. Highlighting your hands-on leadership experience will show that you're ready for the responsibilities of a General Manager.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailoring your conversation to align with their goals during interviews will demonstrate your genuine interest in the position and how you can contribute to their success.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, serviced offices, or property management. Emphasise your leadership skills and any achievements that demonstrate your ability to maintain high standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and operational excellence. Mention specific examples of how you've successfully managed teams and improved client satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as team leadership, problem-solving, and communication. Use concrete examples to illustrate how you embody these qualities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Anderson Wright Consulting Ltd
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and performance management.
✨Emphasise Client Relationship Management
This role requires building strong relationships with clients. Be ready to discuss your experience in client-facing roles and how you've ensured high levels of satisfaction and retention in previous positions.
✨Demonstrate Problem-Solving Abilities
Operational challenges will arise, so highlight your problem-solving skills. Share specific instances where you've resolved issues effectively, especially in high-pressure situations, to show you can handle escalated client concerns.
✨Prepare for Questions on Compliance and Standards
Since maintaining high standards is key, be prepared to discuss your knowledge of Health & Safety regulations and how you've ensured compliance in previous roles. This shows your commitment to creating a safe and premium environment.
