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For Companies At a Glance
- Tasks: Lead a dynamic service centre, driving performance and inspiring a large team.
- Company: Join Yodel, a company dedicated to improving lives through innovative logistics.
- Benefits: Enjoy private health care, 33 days leave, and up to 25% discount at Very.co.uk.
- Why this job: This role offers a fast-paced environment with opportunities for personal and professional growth.
- Qualifications: Experience in a senior role with KPI monitoring; CPC Holder preferred.
- Other info: Yodel values diversity and is committed to equal opportunities.
The predicted salary is between 47000 - 49000 £ per year.
Service Centre Manager – Norwich (NR7)
Salary: £47,000 plus £5,500 Car allowance + Performance Related Bonus
Benefits include:
Private Health Care
Wellbeing Programme
Learning and Development Opportunities
Up to 25% discount off very.co.uk
As Service Centre Manager, you’ll make it all happen. At Yodel, we’re on an exciting journey to make even more lives better through our business and in this high prof…
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Service Centre Manager employer: Yodel
Contact Detail:
Yodel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager
✨Tip Number 1
Familiarize yourself with Yodel's core values and mission. Understanding what drives the company will help you align your leadership style and ideas with their goals, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in managing KPIs and leading diverse teams. Be ready to share specific examples of how you've improved performance and fostered a positive team culture in previous roles.
✨Tip Number 3
Prepare to discuss your approach to change management. Given the fast-paced environment at Yodel, showcasing your ability to lead teams through transitions will demonstrate your fit for the role.
✨Tip Number 4
Research the latest trends in logistics and service center management. Being knowledgeable about industry developments will not only impress during discussions but also show your commitment to continuous improvement.
We think you need these skills to ace Service Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in senior roles, particularly in KPI monitoring and team management. Emphasize any experience you have with P&L ownership and budget control.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leadership and your ability to inspire teams. Mention specific examples of how you've improved performance or implemented new ideas in previous roles.
Highlight Relevant Qualifications: If you hold a CPC (Transport Management) qualification or an IOSH certificate, be sure to mention these prominently in your application. They are valuable assets for this role.
Showcase People Skills: Since the role requires a strong focus on people management, include examples of how you've successfully recruited, trained, and motivated teams in fast-paced environments.
How to prepare for a job interview at Yodel
✨Show Your Leadership Skills
As a Service Centre Manager, you'll need to demonstrate your ability to lead and inspire a large team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to recruitment, training, and motivation.
✨Understand KPI Monitoring
Since the role involves KPI monitoring, be ready to discuss your experience with performance metrics. Highlight specific KPIs you've worked with and how you've used them to drive improvements in previous roles.
✨Familiarize Yourself with H&S Policies
Knowledge of health and safety policies is crucial for this position. Brush up on relevant regulations and be prepared to discuss how you've implemented H&S practices in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice responding to hypothetical situations related to managing a service centre, such as handling disciplinary procedures or budget control.
