Café Manager

About Us:
We\’re looking for an experienced Café Manager to join our team and help us take things to the next level. You must have a genuine passion for running the day-to-day operations of a busy café environment, and take a proactive hands-on approach to driving our team forward.
Aviva Studios is a multi-purpose, highly flexible venue with two main performance areas, The Warehouse and Hall, that can be reconfigured into various formats with a range of capacities up to 4,500 standing. Since opening in summer 2023, we have hosted touring artists, multi-stage festivals, live-streamed concert series, corporate showcases, one-off special performances, and in-house produced concerts.
We have a vibrant, customer-focused café known for its welcoming atmosphere, quality food and drinks, and excellent service. We are passionate about creating a positive experience for every customer, and we\’re looking for an enthusiastic and experienced Café Manager to lead our team and help grow our business.
The Role:
As our Café Manager, you will be responsible for overseeing the day-to-day operations of the café. You\’ll lead a team of baristas, servers, and kitchen staff, ensuring high standards of customer service, food quality, cleanliness, and team morale. This is a hands-on role, ideal for someone who thrives in a fast-paced, people-centred environment.
Key Responsibilities:

• Manage daily café operations, ensuring smooth and efficient service
• Lead, train, and motivate staff to deliver outstanding customer experiences
• Monitor stock levels, order supplies, and manage inventory effectively
• Handle customer feedback and resolve any issues professionally
• Maintain high standards of hygiene, health, and safety
• Create staff rotas and manage scheduling to optimize team performance
• Collaborate with ownership on marketing, menu development, and promotions
• Monitor financial performance and work to meet sales and cost targets

What We\’re Looking For:

• Proven experience in café, restaurant, or hospitality management
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Organized, detail-oriented, and able to multitask effectively
• A passion for food, coffee, and delivering memorable service
• Strong and demonstrated background of café menu development
• Strong understanding of food health and safety and compliance

Why Join Us?

• A supportive and positive work environment
• Free CODE app staff membership with loads of discounts across pubs, restaurants and bars
• Chance to work in a truly world class events venue with access to gigs and shows all year round
• Opportunities for professional development and progression
• Staff discounts and other perks across our multiple UK sites
• A chance to put your stamp on a growing business