Marketing Operations Project Executive

Marketing Operations Project Executive

Day Rate Contract Inside IR35

Rate: £212 p/day Inside IR35

Contract Duration: 6 Months with extensions

Location: Surrey Office

Hybrid Working 3 days per week in the office

Why Join Our Team?

Our European Direct-to-Consumer (DTC) team operates in a fast-paced and dynamic environment to shape the user experience on our e-commerce platform. We translate customer insights into actionable improvements that make online shopping easier, faster, and more reliable. We also run multiple tests and pilots on our sites to optimize performance and increase revenue.

Role Overview

We are seeking a driven, resilient, and detail-oriented Marketing Operations Project Executive to support customer-focused marketing initiatives across European markets. In this role, you will work with cross-functional teams to plan, execute, and monitor operational initiatives, ensuring timely delivery, alignment with goals, and stakeholder satisfaction. The ideal candidate will have strong communication skills, excellent organizational capabilities, and a passion for user-generated content (UGC) and customer engagement.

Key Responsibilities

• Manage end-to-end operational projects within the customer engagement and feedback space across multiple European markets
• Develop project plans, schedules, budgets, and resource allocation strategies
• Coordinate cross-functional teams including local market teams, operational delivery functions, product managers, and senior leadership
• Monitor progress against established timelines and milestones, identify potential risks, and develop mitigation plans while driving operational deliverables
• Ensure compliance with internal quality standards and regulations
• Facilitate effective communication across stakeholders through regular status updates and reports
• Build and maintain positive relationships with internal and external stakeholders, including senior management and vendors
• Continuously assess and refine project processes to improve efficiency and outcomes

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
• 1–3 years of experience in project management, ideally within digital marketing, social media, or customer engagement
• Solid understanding of UGC, community management, and customer feedback analysis
• Excellent interpersonal, communication, and presentation skills
• Ability to manage multiple priorities in a dynamic environment and remain composed under pressure
• Comfortable working with diverse colleagues across regions and cultural backgrounds
• Proficient in project management tools (e.g., Asana, Jira, Trello, Confluence)
• Experience with Bazaarvoice is a strong advantage
• Fluency in English; additional European languages are a plus

Nice to Have

• Experience working with creative teams, agencies, talent, or production companies
• Background in managing customer review or engagement programs
• Business analysis skills and strategic thinking
• Experience in working with high-profile or global brands

What Does Success Look Like?

• A strong interest in digital products and customer experience innovation
• Ability to align and motivate cross-functional teams at varying seniority levels
• Sharp attention to detail and strong organizational capabilities
• Comfortable managing multiple workstreams under time pressure
• Positive, enthusiastic, and adaptable in complex environments
• Confident, outgoing, and solution-oriented
• Creative mindset with a flexible and collaborative approach

Interview Process

• 2-stage interview process including meetings with core team members and relevant stakeholders
• Final stage may involve a task or presentation