Assistant Receptionist Specialist

The Company deals in gold, silver, platinum, palladium, and rhodium bars, as well as numismatic coins, serving private investors, collectors, and institutional clients. You will join a small team at our Showroom/Corporate Head Office, welcoming visitors and assisting retail customers. Opportunities for cross-training in other functions are available to expand your knowledge, and develop an interesting career path.

Main duties and responsibilities

• Greeting visitors, customers, and contacts
• Assisting customers at the counter
• Handling customer enquiries
• Managing incoming and outgoing phone calls
• Helping at occasional events
• Providing holiday cover for colleagues
• Processing bullion transaction paperwork
• Liaising with other departments and security
• Managing stock

**Candidate requirements

• Excellent verbal and written communication skills
• Adaptability to different customer types
• Well presented with polite manner
• Strong team player, willing to take on additional duties
• Ability to work independently and collaboratively
• Microsoft 365 proficiency – advantageous
• Must have the right to work in UK

Qualifications

• Minimum A level or equivalent

Experience

• At least 1 year in a customer-facing role, ideally in bullion, jewellery, or financial services.