Senior Customer Success Manager

A great opportunity for a Senior Customer Success Manager to oversee strategic relationships with key enterprise clients at a leading AdTech business.

This role is designed for a highly analytical and relationship-driven professional who can leverage real-world consumer spending insights to help advertisers achieve measurable growth and performance.

The Senior Customer Success Manager will work cross-functionally with internal teams including Product, Analytics, Sales, and Media Operations to ensure seamless campaign execution, client satisfaction, and long-term account success.

Key Responsibilities

• Manage a portfolio of enterprise clients, providing strategic guidance and support throughout the customer lifecycle.
• Partner with clients to define success metrics and ensure delivery of impactful, data-driven advertising campaigns.
• Translate complex data into actionable insights, informing client strategy and improving campaign effectiveness.
• Lead regular business reviews and performance presentations to senior client stakeholders.
• Identify and pursue opportunities for account growth, including renewals, upsells, and cross-functional expansion.
• Advocate for client needs internally, collaborating with product and operations teams to influence enhancements and resolve issues.
• Contribute to the development of scalable customer success practices and mentor junior team members.

Required Qualifications

• 5–8 years of experience in customer success, account management, or client services within AdTech, MarTech, or a data-driven SaaS environment.
• Demonstrated ability to manage complex client relationships and drive results in a performance-based marketing environment.
• Strong analytical skills, with comfort working with campaign performance data and generating strategic insights.
• Exceptional communication and presentation abilities, particularly in executive-level client engagements.
• Ability to manage multiple priorities and stakeholders in a fast-paced, collaborative setting.
• Experience with card-linked offers, loyalty marketing or insights focused commercial roles is preferred.