Duty Manager

Highland Full-Time 32000 - 33000 £ / year (est.) No home office possible

Job Description

Are you ready to take your hospitality career to new heights in the stunning Cairngorms? If yes, then join us !

We are seeking a dedicated Duty Manager to join our team. In this pivotal role, you will oversee daily operations, ensuring that our guests receive outstanding service and support. Your leadership will be key in maintaining our high standards of hospitality and creating a welcoming environment.

Key Responsibilities:

Supervise daily hotel operations to ensure smooth functioning and guest satisfaction
Lead and motivate staff to deliver exceptional service to all guests
Handle guest inquiries and complaints with professionalism and efficiency
Manage staff schedules and training to maintain high service standards
Ensure compliance with health and safety regulations within the hotel
Collaborate with other departments to enhance the overall guest experience
Monitor inventory levels and assist in ordering supplies as needed

Requirements:

Proven experience in a supervisory role within the hospitality industry
Strong leadership skills with the ability to inspire and manage a team
Excellent communication skills, both verbal and written
Experience in guest services with a focus on customer satisfaction
Knowledge of hotel operations and management practices is preferred
Multilingual or bilingual abilities are advantageous but not required

Salary & Other Benefits:

Basic Pay: £32,000.00-£33,000.00 per year
Cycle to work scheme
Discounted or free food
Employee discount
Free parking
On-site parking
Flexible Schedule – Day/Night/Weekend Shifts Available

About Us

We are a charming Victorian hotel located near Aviemore, nestled in the stunning Cairngorms. We pride ourselves on providing a warm and cozy atmosphere, where every guest feels at home after a day of exploration. Our commitment to exceptional hospitality ensures that each stay is memorable.

How to Apply

If you're ready to take the next step in your hospitality career and make a difference, we invite you to apply today!