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- Tasks: Manage metering operations and ensure accurate service delivery in a dynamic environment.
- Company: Join a leading company in the energy sector focused on innovation and customer satisfaction.
- Benefits: Enjoy 25 days of leave, flexible hours, onsite gym, and exciting team events.
- Why this job: Perfect for detail-oriented problem solvers looking to grow in a supportive culture.
- Qualifications: Strong communication, organisational skills, and proficiency in MS Office, especially Excel.
- Other info: Full-time role with a starting salary of £27,000 plus bonuses.
The predicted salary is between 27000 - 37800 £ per year.
Are you an organised, detail-oriented professional with a passion for the energy sector? Do you thrive in a dynamic environment where problem-solving and stakeholder management are key? If so, this could be the perfect role for you!
You’ll receive a starting salary of £27,000 + bonus + benefits and the opportunity to develop your career!
Why Join Us? We offer a range of benefits to support your wellbeing and professional growth:
- 25 days of annual leave (plus bank holidays)
- Annual bonus scheme
- Flexible working hours
- Free onsite parking
- Wellbeing support
- Access to an onsite gym
- Exciting social and team-building events
The Role We are looking for a dedicated Metering Administrator to oversee and manage metering operations, working closely with various stakeholders to ensure efficient service delivery. This role requires strong organisational skills, problem-solving abilities, and the capacity to manage industry processes and projects effectively.
Key Responsibilities:
- Oversee the installation, exchange, removal, and updates of metering data to maintain accuracy
- Ensure stakeholder information is up to date and that appointments are properly managed
- Identify and resolve meter discrepancies efficiently
- Handle and resolve industry meter reading rejections
- Communicate with customers, metering partners, reading agencies, and other industry professionals to address queries
- Support AMR and Smart meter rollout initiatives
- Ensure meter readings are obtained and submitted within set deadlines
- Process industry file flows to ensure accurate supply point data
- Provide regular and ad-hoc reports as required
Desired Personal Attributes:
- Excellent verbal and written communication skills
- Strong organisational and prioritisation skills in a fast-paced environment
- Exceptional attention to detail and accuracy
- A proactive approach to problem-solving and process improvement
- Adaptable and flexible, with a willingness to support other areas as needed
- Strong interpersonal skills with the ability to influence and build relationships
Advantageous Skills:
- Proficiency in MS Office, particularly MS Excel
- Experience within an energy sector operations function
- Advanced Excel skills
- Previous experience working with metering agents or third-party industry service providers
If you are interested in this new position, click 'apply now’ and a member of our team will be in touch!
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits: Company pension
Schedule: Day shift, Monday to Friday
Work Location: In person
Customer service advisor - Utilities employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor - Utilities
✨Tip Number 1
Familiarise yourself with the energy sector, particularly metering operations. Understanding industry terminology and processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've effectively managed stakeholder relationships or resolved discrepancies in previous roles. This will demonstrate your capability to handle the responsibilities of the position.
✨Tip Number 3
Highlight your organisational skills by discussing any tools or methods you use to manage tasks and deadlines. Being able to articulate your approach to prioritisation can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with MS Excel and any relevant projects where you've used advanced features. This is crucial for the role, and demonstrating your proficiency can give you an edge.
We think you need these skills to ace Customer service advisor - Utilities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the energy sector. Emphasise your organisational skills, problem-solving abilities, and any previous roles that involved stakeholder management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the energy sector and your understanding of the role. Mention specific examples of how you've successfully managed projects or resolved issues in previous positions.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office, especially Excel, and any experience with metering agents or industry service providers. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Greenbean
✨Show Your Passion for the Energy Sector
Make sure to express your enthusiasm for the energy sector during the interview. Share any relevant experiences or knowledge you have about the industry, as this will demonstrate your genuine interest and commitment to the role.
✨Highlight Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples of how you've successfully managed multiple tasks or projects in the past. Discuss specific tools or methods you use to stay organised and ensure efficiency.
✨Demonstrate Problem-Solving Skills
Be ready to discuss situations where you've encountered challenges and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach to problem-solving.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder management in this role, think of examples where you've effectively communicated or collaborated with different parties. Highlight your interpersonal skills and ability to build relationships, as these are crucial for success.
