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- Tasks: Support Futures & Options clients with daily operations and manage client queries.
- Company: Join a dynamic team that bridges clients and key support departments in finance.
- Benefits: Enjoy a part-time role with flexible working days and a collaborative environment.
- Why this job: Be part of a crucial team that enhances client relationships and operational efficiency.
- Qualifications: 3-5 years in Futures Client Services or similar, with strong communication skills.
- Other info: Hybrid work model with initial office presence; ideal for students seeking experience.
The predicted salary is between 36000 - 60000 £ per year.
To provide daily operational support primarily for all Futures & Options clients as part of the Client Relationship Management (CRM) team. The CRM team works closely with F&O and Commodities desks; they also work closely with Finance, IT, Market Risk and Compliance. The CRM team is an operations-based team and provides a key link between clients and the other support departments that form Operations.
Role hours of work: The CRM Department currently operates a daily 3-tier shift pattern (covering 7am through to 6pm). This is a Part-time / Job-share hybrid working role, where the candidates will work 3 days a week with 2 of those days being in the office, with an expectation that through the probationary period, all 3 days will be in the office.
Responsibilities:
- Issue and manage clients’ daily margin calls, liaising with both clients and Front Office account owners.
- Ensure that clients are called for funds when appropriate.
- Report margin calls and all subsequent actions to Desk heads, Market Risk and Senior Management.
- Payment processing and receipt management, liaising with the Treasury department to ensure accurate allocation of incoming funds.
- Management of client queries, working with Transaction processing team and Ops Control teams to ensure resolutions provided.
- Facilitation of client SSI setups and management of 3rd party payment requests.
- Setting up and maintenance of all client accounts, commissions, and interest.
- Management and processing of client position transfers.
- Management of our Client Portal, facilitating queries and issues which may arise directly from clients.
- Processing and management of all aspects of client interest payable/receivable.
- Participate in the departmental cross training plans as and when required (Deliveries and Static Data).
- To ensure all controls are adhered to and reviewed regularly for effectiveness.
Essential skills:
- At least 3-5 years’ experience in Futures/LME Client Services or equivalent operations role.
- High level of knowledge of Futures markets and relevant products, trade management of these products and reducing operational risk where possible.
- Direct experience of working within a Futures Back Office and risk-based environment.
- Proactive mindset and a desire to challenge existing procedures and processes.
- Strong communication skills, both written and verbal.
- Excellent understanding of Operational Risk.
- Strong (internal/external) customer service knowledge.
- The ability to cultivate and maintain effective relationships with key business stakeholders.
- Good knowledge of Microsoft suite of products.
Middle Office Specialist employer: Orla Rose Associates
Contact Detail:
Orla Rose Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Middle Office Specialist
✨Tip Number 1
Familiarise yourself with the Futures and Options markets. Understanding the products and their operational processes will give you an edge in discussions during interviews and help you demonstrate your expertise.
✨Tip Number 2
Network with professionals in the industry, especially those who work in client relationship management or operations roles. Attend relevant events or webinars to make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing client queries and operational risk. Be ready to provide specific examples of how you've successfully resolved issues or improved processes in previous roles.
✨Tip Number 4
Showcase your communication skills by engaging with us on our social media platforms. Comment on posts related to the role or share insights about the industry to demonstrate your knowledge and enthusiasm.
We think you need these skills to ace Middle Office Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Futures and Options client services. Emphasise your operational support skills and any specific achievements that demonstrate your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Middle Office Specialist role. Mention your proactive mindset and how your experience aligns with the responsibilities outlined in the job description, particularly in managing client queries and margin calls.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've successfully communicated with clients and stakeholders in previous positions. This could be through managing client accounts or resolving queries.
Highlight Relevant Technical Skills: Mention your proficiency with Microsoft products and any other relevant software tools you have used in past roles. If you have experience with client portals or payment processing systems, be sure to include that as well.
How to prepare for a job interview at Orla Rose Associates
✨Show Your Industry Knowledge
Make sure to brush up on your knowledge of Futures and Options markets. Be prepared to discuss recent trends or changes in the industry, as this will demonstrate your expertise and genuine interest in the role.
✨Highlight Your Client Management Skills
Since the role involves managing client queries and relationships, be ready to share specific examples from your past experience where you successfully resolved client issues or improved client satisfaction.
✨Demonstrate Your Proactive Mindset
The company values a proactive approach to challenging existing procedures. Think of instances where you identified inefficiencies and took the initiative to implement improvements, and be prepared to discuss these during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Practice articulating how you would handle margin calls, client queries, or operational risks, as these are key aspects of the role.
