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- Tasks: Support daily operations of In-Room Dining and Executive Lounge, ensuring top-notch service.
- Company: Join Park Plaza Riverbank London, a stylish hotel known for exceptional guest experiences.
- Benefits: Enjoy a competitive salary, discounted travel, wellness days, and generous holiday leave.
- Why this job: Be part of a dynamic team that values trust, respect, and teamwork while creating memorable moments.
- Qualifications: Previous experience in a similar role is essential; passion for customer service is a must.
- Other info: Access to training, employee discounts, and a vibrant workplace culture awaits you!
The predicted salary is between 31000 - 36000 £ per year.
At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as Assistant Room Service Manager is so important.
Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms, with very busy In-Room Dining and Executive Lounge operations. The Assistant Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. The Assistant Room Service Manager plays a key role in delivering a seamless and luxurious room service experience.
As our Assistant Room Service and Executive Lounge Manager, you will receive:
- Salary: £31,000 per annum plus service charge (Up to £36,000 per annum including SC)
- Subsidised Travel arrangements after midnight
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme - £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans (if applicable)
- 24/7 access to our Employee Assistance Programme
- Rotas are published at least two weeks in advance (if applicable)
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for our Assistant Room Service and Executive Lounge Manager, who:
- Assists the Room Service Manager in overseeing the daily operations of the in-room dining department.
- Inspires, coaches and mentors team members
- Focuses on team training and development, customer satisfaction, health & safety
- Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders
- Handles guest complaints and feedback promptly and professionally
- Manages inventory, supplies, and equipment needed for room service and executive lounge operations
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Assists with scheduling, payroll, and administrative duties as needed
- Monitors performance metrics and suggests improvements to processes and service standards
- Has previous experience as an Assistant Room Service Manager, Guest Relations Manager, Room Service Manager or Executive Lounge Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Assistant Room Service and Executive Lounge Manager employer: Park Plaza
Contact Detail:
Park Plaza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Room Service and Executive Lounge Manager
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to exceptional service will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Network with current or former employees of Park Plaza Riverbank London Hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare specific examples from your past experience that highlight your skills in team management, customer service, and problem-solving. Being able to discuss these scenarios will show your capability to handle the responsibilities of the Assistant Room Service and Executive Lounge Manager.
✨Tip Number 4
Research the latest trends in hospitality and room service operations. Being knowledgeable about industry standards and innovations will not only impress your interviewers but also demonstrate your commitment to enhancing guest experiences.
We think you need these skills to ace Assistant Room Service and Executive Lounge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in room service or executive lounge management. Use specific examples to demonstrate your skills in customer service, team leadership, and operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of the role. Mention how your values align with those of Park Plaza, such as teamwork and commitment to customer satisfaction.
Showcase Relevant Experience: In your application, emphasise any previous roles that involved supervising teams, handling guest complaints, or coordinating with other departments. This will show that you have the necessary skills to excel in this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality sector.
How to prepare for a job interview at Park Plaza
✨Showcase Your Customer Service Skills
As the role heavily focuses on customer satisfaction, be prepared to share specific examples of how you've handled guest complaints or enhanced their experience in previous positions. Highlight your ability to remain calm under pressure and your commitment to delivering exceptional service.
✨Demonstrate Team Leadership
Since you'll be supervising team members, it's crucial to discuss your leadership style. Share experiences where you've inspired or mentored others, and explain how you approach training and development within a team setting.
✨Familiarise Yourself with Operational Standards
Research the operational standards expected in room service and executive lounge management. Be ready to discuss how you would maintain these standards and suggest improvements based on your past experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role, such as managing inventory or coordinating with other departments, and prepare thoughtful responses that demonstrate your proactive approach.
