Change & Release Specialist

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for a Change & Release Management Specialist to join our team in Glasgow!

What we can give you:

• 37.5-hour working week with flexible working options, giving you that much needed work/life balance
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
• Hybrid working between home and Glasgow office
• Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
• Employee Referral Scheme
• Flexible benefits package that aims to offer something for everyone
• GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
• Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
• Private medical cover from day 1
• Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme

Role Purpose:

The primary purpose of a Change & Release Management Specialist is to oversee and coordinate the planning, approval, implementation, and documentation of changes and releases within an IT environment. This includes ensuring that changes to infrastructure, software, or systems are executed with minimal risk and maximum effectiveness, adhering to organizational policies, industry standards, and best practices. They work closely with stakeholders to ensure that the release of new versions or updates is smooth, thoroughly tested, and well-documented.

What to expect:

• Carries out the subject matter expert responsibilities for a designated client(s).
• Integrate change management activities into project plan to meet project deadlines.
• Analyse, assess, prioritise, and categorise change requests.
• Plan, schedule, and oversee the release of new software, features, or updates.
• Collaborate with development, testing, operations, and other teams to ensure releases meet quality standards.
• Manage the deployment process to ensure releases are rolled out without disruption or service downtime.
• Chair CAB & E-CAB and ensures that all preparations are duly performed.
• Identify change requests that have not been acted upon in a timely manner and takes appropriate action.
• Reviews all implemented changes to ensure that they have been carried out and closed in time.
• Regular interactions with SDM through service quality reviews.
• Active participation & engagement from the initial stage of improvement projects through its successful implementation.

What we expect from you:

We are looking for someone who is customer focused and proactive. Strong problem solving skills, and excellent communication skills (verbal & written). You will be successful in this role if you know how to take initiative and are a team player. If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.

What to do next:

If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics.

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.

If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.com.

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.