Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support ERP applications, diagnose issues, and implement improvements for clients in utilities and energy.
- Company: Join a friendly team focused on cloud-based ERP solutions with a strong customer-first approach.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Engage in diverse tasks, build relationships, and contribute to impactful projects in a supportive environment.
- Qualifications: 2-3 years in application support, ERP knowledge, and a proactive, problem-solving attitude required.
- Other info: Must be based in the UK and able to travel to Reading three days a week.
The predicted salary is between 32000 - 40000 £ per year.
Application Support Consultant – ERP Applications
Location: Hybrid (3 days a week in Reading, 2 days remote)
Salary: Permanent Role - Up to £40,000 + benefits
Eligibility: Must have the right to work in the UK (no sponsorship available)
About the Role
I’m working on a great role for an Application Support Consultant to join a friendly, hands-on team supporting a cloud-based ERP solution for clients in the utilities and energy space. It’s a mix of on-site and remote working, and you’ll play a key part in keeping business-critical systems running smoothly while building strong relationships with customers.
You’ll be providing 2nd and 3rd line support — so it’s a step above the basic service desk stuff. The focus is on diagnosing issues, preventing them from happening again, and looking for ways to make things better for users. You’ll also get involved in functional changes, upgrades, and the occasional project, so there’s variety and a chance to properly get stuck in.
What You’ll Be Doing
- Handling 2nd and 3rd line application support for ERP systems, digging into issues and sorting them before they become a problem.
- Doing root cause analysis on recurring issues and coming up with permanent fixes or improvements.
- Working closely with key users to gather feedback and spot opportunities to make their lives easier.
- Managing incident tickets — keeping users in the loop and making sure everything’s resolved properly.
- Looking after functional changes: scoping out the impact, liaising with customers, and helping get them delivered.
- Playing a part in go-live support, upgrades, and system improvements.
- Joining an on-call rota now and then for out-of-hours incident cover (shared across the team).
What They’re Looking For
- At least 2-3 years’ experience in application or enterprise software support.
- Experience supporting business systems — ERP knowledge is essential.
- Someone proactive, with a customer-first attitude who enjoys problem-solving.
- Confident dealing with clients and able to communicate clearly and professionally.
- Quick learner with good attention to detail and a can-do attitude.
- Comfortable working as part of a team and happy to jump in where needed.
- Based in the UK with the right to work here (they can’t offer sponsorship).
- Happy to travel to Reading 3 days a week.
Bonus Points If You Have:
- Knowledge of Microsoft Dynamics AX / D365.
- Experience in the utilities or energy sector.
Why It’s a Good Move
It’s a nice, varied role where you’re not just stuck reacting to tickets — you’ll get to build relationships with users, make recommendations, and get involved in functional changes and projects. The team’s solid, supportive, and values people who take ownership and want to learn.
ERP Application Support Consultant (D365) employer: Cloud2 Consult
Contact Detail:
Cloud2 Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Application Support Consultant (D365)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics AX and D365, as these are crucial for the role. Consider taking online courses or tutorials to boost your knowledge and demonstrate your commitment to learning.
✨Tip Number 2
Network with professionals in the ERP and application support field, especially those who work in the utilities and energy sector. Attend industry events or join relevant online forums to make connections that could lead to valuable insights and referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled 2nd and 3rd line support issues in the past. Highlight your problem-solving skills and any proactive measures you've taken to improve systems or processes.
✨Tip Number 4
Showcase your customer-first attitude by preparing to share how you've built relationships with users in previous roles. Emphasise your communication skills and ability to keep clients informed during the support process.
We think you need these skills to ace ERP Application Support Consultant (D365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application or enterprise software support, particularly with ERP systems. Emphasise any relevant skills, such as problem-solving and customer service, that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and ability to communicate clearly with clients. Mention specific examples of how you've handled 2nd and 3rd line support issues in the past and how you can contribute to the team.
Highlight Relevant Experience: In your application, focus on your 2-3 years of experience in application support, especially if you have knowledge of Microsoft Dynamics AX / D365. If you have worked in the utilities or energy sector, be sure to mention this as it’s a bonus point.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a hybrid environment and your willingness to travel to Reading. Express your interest in building relationships with users and contributing to functional changes and projects.
How to prepare for a job interview at Cloud2 Consult
✨Showcase Your ERP Knowledge
Make sure to highlight your experience with ERP systems, especially Microsoft Dynamics AX or D365. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your expertise and problem-solving skills.
✨Emphasise Customer-Focused Attitude
Since the role involves a lot of client interaction, it's crucial to convey your customer-first mindset. Share examples of how you've successfully managed client relationships and resolved issues, showcasing your communication skills and professionalism.
✨Demonstrate Proactive Problem-Solving
Prepare to discuss instances where you've taken the initiative to prevent issues before they arise. Highlight your ability to conduct root cause analysis and implement permanent fixes, as this aligns perfectly with the job's requirements.
✨Be Ready for Technical Questions
Expect technical questions related to application support and incident management. Brush up on common issues faced in ERP systems and be ready to explain your troubleshooting process. This will show that you're not only knowledgeable but also capable of handling the responsibilities of the role.
