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- Tasks: Lead logistics, fulfilment, and customer aftercare for a premium wellness brand.
- Company: FOLD is revolutionising home wellness with innovative foldable Pilates equipment.
- Benefits: Enjoy a competitive salary, equity bonuses, health perks, and travel opportunities.
- Why this job: Join a fast-growing company focused on inclusivity and innovation in wellness.
- Qualifications: 3+ years in operations or logistics; experience with 3PLs and inventory systems required.
- Other info: Hybrid role with travel across the UK and Europe to enhance operational excellence.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hybrid (Office based in Chiswick, Home & Field-based) – Regular visits to UK 3PL/last-mile partners, with travel across Europe and to international manufacturers as required
Contract: Full Time
Salary: £37,500 plus equity-based bonus scheme and travel allowance
Start Date: September 2025
About FOLDFOLD Reformer is reshaping how people access movement and wellness at home. Our premium foldable Pilates bed brings together thoughtful design, engineering and accessibility to deliver studio-quality workouts that fit into everyday life. As we scale across global markets, delivering a seamless customer experience and protecting product quality is critical to our growth. We’re looking for someone who thrives on building smart systems, managing partners, and making operations run like clockwork.
The Role: We are hiring an Operations Manager to lead logistics, fulfilment, customer aftercare and supplier quality control across the UK and Europe. You will manage our 3PL and home delivery partners (James & James and Rhenus) to ensure high service levels and operational efficiency. You will be responsible for inventory management, customer delivery experience, and after-sales service – including warranty, spare parts and maintenance. This role will also play a key part in supplier management, developing quality control processes and holding manufacturing partners to account through structured reporting and site visits. You will support our commercial growth by ensuring operational reliability at scale.
What you will be doing:
- Logistics & Fulfilment
- Day-to-day management of 3PL and last-mile delivery partners in the UK and Europe
- Monitor and enforce service levels (SLAs), identifying issues and driving solutions
- Coordinate inbound and outbound stock movements and returns
- Maintain stock integrity across multiple warehouses, ensuring availability and accuracy
- Customer Aftercare & Maintenance
- Build and manage FOLD’s aftercare service – from spare part logistics to customer self-service guides
- Set up maintenance partnerships for in-field support across key regions
- Own the full warranty process from claims to resolution
- Develop a premium bolt-on maintenance service for studios, retreats, and commercial clients
- Supplier Quality Control & Product Assurance
- Manage incoming goods inspections and batch testing to ensure consistent standards
- Own supplier performance tracking and issue resolution, including compliance with agreed contracts
- Conduct periodic travel to UK and European logistics partners and international factories for on-site inspections
What we are looking for:
- 3+ years of experience in operations, logistics, supply chain or fulfilment roles
- Experience working with 3PLs and last-mile delivery providers
- Strong understanding of inventory systems, order flow and product lifecycle management
- Track record of building structured QC or supplier management frameworks
- Practical experience in managing warranties, customer issues or spare part fulfilment
- Comfortable working independently, with a solution-focused mindset and clear communication style
- Excellent organisational and project management skills
- Willingness to travel as needed to key suppliers and partners across the UK, Europe and Asia
- Alignment with FOLD’s values of inclusivity, innovation and purpose-led growth
What you’ll get:
- £37,500 salary + equity-based bonus scheme
- Complementary FOLD Reformer Bed
- Laptop & Mobile
- Vitality Health Insurance (with wellness perks)
- BUPA Dental Scheme
- Cycle to Work Scheme
- Travel opportunities across UK, Europe and international supplier locations
- A key role in shaping operational excellence for a fast-growing wellness brand
Operations & Logistics Manager employer: FOLD
Contact Detail:
FOLD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Logistics Manager
✨Tip Number 1
Familiarise yourself with the logistics and fulfilment landscape in the UK and Europe. Understanding the key players, such as 3PLs and last-mile delivery providers, will help you speak confidently about your experience and how you can improve operations at FOLD.
✨Tip Number 2
Network with professionals in the operations and logistics field. Attend industry events or join relevant online forums to connect with others who may have insights into the role or the company, which could give you an edge during discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your problem-solving skills and ability to manage supplier relationships will demonstrate your fit for the Operations Manager position.
✨Tip Number 4
Research FOLD's values and mission thoroughly. Being able to articulate how your personal values align with theirs, especially around inclusivity and innovation, will show that you're not just a good fit for the role but also for the company culture.
We think you need these skills to ace Operations & Logistics Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, logistics, and supply chain management. Emphasise any work you've done with 3PLs or last-mile delivery providers, as well as your understanding of inventory systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the wellness industry and how your skills align with FOLD's mission. Mention specific examples of how you've improved operational efficiency or managed supplier relationships in previous roles.
Showcase Problem-Solving Skills: Use your application to demonstrate your solution-focused mindset. Provide examples of challenges you've faced in logistics or operations and how you successfully resolved them, particularly in relation to service level agreements.
Highlight Travel Experience: Since the role requires travel to suppliers and partners, mention any relevant travel experience you have. Discuss how this has helped you build relationships and manage operations effectively across different locations.
How to prepare for a job interview at FOLD
✨Understand the Company and Its Values
Before your interview, take some time to research FOLD and its mission. Familiarise yourself with their products and values, especially their focus on inclusivity, innovation, and purpose-led growth. This will help you align your answers with what they stand for.
✨Showcase Your Experience with 3PLs
Since the role involves managing 3PL and last-mile delivery partners, be prepared to discuss your previous experience in this area. Highlight specific examples where you successfully improved service levels or resolved logistical challenges.
✨Demonstrate Problem-Solving Skills
The Operations & Logistics Manager role requires a solution-focused mindset. Prepare to share instances where you identified issues in operations and implemented effective solutions. This will showcase your ability to think critically and act decisively.
✨Prepare Questions About Operational Excellence
At the end of the interview, have insightful questions ready about how FOLD measures operational excellence and what challenges they currently face. This shows your genuine interest in the role and your proactive approach to understanding their needs.
