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For Companies At a Glance
- Tasks: Lead a dynamic team to manage a global client's workforce programme and drive operational excellence.
- Company: AgileOne is a leading provider of workforce management solutions, dedicated to innovation and client success.
- Benefits: Enjoy a competitive salary, hybrid work options, wellness programmes, and a supportive work culture.
- Why this job: Join a vibrant team, make an impact on global operations, and develop your leadership skills.
- Qualifications: Experience in workforce management and strong leadership skills are essential; a degree is preferred.
- Other info: This role involves travel and offers opportunities for professional growth and mentorship.
The predicted salary is between 48000 - 72000 £ per year.
Location: London, UK (On-Site with Hybrid Opportunities)
Travel: Medium (25-40%)
About the Role
AgileOne is seeking an experienced and strategic Client Services Manager (CSM) to oversee operations for one of our most critical accounts - a global leader in professional services. This is a key managerial role, responsible for ensuring the success of the AgileOne Supplier Management and Technology Suite, driving programme excellence, and fostering high-performing teams. You will work closely with senior stakeholders, lead complex workforce initiatives, and serve as the linchpin between AgileOne, the client, and suppliers.
Key Responsibilities:
- Oversee the end-to-end contingent workforce programme, ensuring operational efficiency, compliance, and data accuracy.
- Act as the primary liaison for the client, driving alignment on workforce strategy and operational goals.
- Lead the implementation of AgileOne technology, policies, and processes to achieve client objectives.
- Recruit, develop, and manage a team of Client Services Professionals.
- Establish performance metrics, conduct regular evaluations, and foster a collaborative, goal-oriented culture.
- Provide mentorship and professional growth opportunities for team members.
- Build strong relationships with senior client stakeholders, suppliers, and internal AgileOne teams.
- Deliver training and ongoing support to ensure optimal use of AgileOne’s technology and processes.
- Actively identify opportunities to expand AgileOne’s service footprint and deliver value to the client.
- Ensure the integrity and accuracy of programme data within SAP Fieldglass, maintaining compliance with all policies and legal standards.
- Provide insightful reporting and analytics to support strategic decision-making.
- Proactively resolve operational challenges and maintain service-level agreements (SLAs) and KPIs.
- Ensure compliance with all legal, regulatory, and client-specific policies.
- Oversee supplier contracts and manage supplier performance.
- Collaborate with finance teams to ensure accurate billing, timely payments, and resolution of any discrepancies.
Qualifications:
- Proven experience in contingent workforce management, staffing, or on-site operations.
- Proven ability to lead teams and manage high-value, complex accounts.
- Advanced knowledge of SAP Fieldglass or similar VMS platforms.
- Strong understanding of UK labour laws, employment regulations, and workforce compliance.
- Experience working with Fortune 500/1000 clients, preferably in a professional services setting.
- Demonstrated ability to develop and execute strategic workforce plans.
- Exceptional problem-solving skills, with a data-driven and analytical mindset.
- Advanced proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook).
- Bachelor’s degree in Business, HR, Operations, or a related field (or equivalent experience).
What we offer:
- International work environment
- Market competitive salary
- Healthy lifestyle - Mental Wellbeing Program, reward Points, Medical and Dental coverage
- Pension Scheme and Referral Awards
- Friendly atmosphere and supportive leadership
Client Services Manager (MSP - Strategic Account) employer: AgileOne
Contact Detail:
AgileOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager (MSP - Strategic Account)
✨Tip Number 1
Familiarise yourself with AgileOne's Supplier Management and Technology Suite. Understanding their specific tools and processes will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of AgileOne, especially those in client services or similar roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your discussions.
✨Tip Number 3
Prepare to discuss your experience with SAP Fieldglass or similar VMS platforms in detail. Be ready to share specific examples of how you've used these tools to drive operational efficiency and compliance in previous roles.
✨Tip Number 4
Showcase your understanding of UK labour laws and workforce compliance during your conversations. This knowledge is crucial for the role and will highlight your capability to manage complex accounts effectively.
We think you need these skills to ace Client Services Manager (MSP - Strategic Account)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contingent workforce management and client services. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience with high-value accounts. Mention specific examples of how you've driven programme excellence and built strong relationships with clients.
Highlight Relevant Skills: Emphasise your advanced knowledge of SAP Fieldglass or similar VMS platforms, as well as your understanding of UK labour laws. This will show that you are well-prepared for the role.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've proactively resolved operational challenges in previous roles. This will demonstrate your analytical mindset and ability to maintain service-level agreements.
How to prepare for a job interview at AgileOne
✨Understand the Company and Role
Before your interview, make sure to research AgileOne thoroughly. Understand their services, values, and the specific responsibilities of the Client Services Manager role. This will help you tailor your answers and demonstrate your genuine interest in the position.
✨Prepare for Behavioural Questions
Expect questions that assess your leadership skills and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing past experiences managing teams or complex accounts.
✨Showcase Your Technical Knowledge
Since the role requires advanced knowledge of SAP Fieldglass or similar VMS platforms, be prepared to discuss your experience with these systems. Highlight any specific projects where you successfully implemented technology solutions to improve operational efficiency.
✨Demonstrate Relationship-Building Skills
As a Client Services Manager, building strong relationships is key. Be ready to share examples of how you've effectively collaborated with senior stakeholders, suppliers, and internal teams. Emphasise your communication skills and ability to foster a collaborative culture.
