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- Tasks: Diagnose and repair IT equipment at various customer locations across the UK.
- Company: Join a dynamic team providing top-notch IT support services.
- Benefits: Enjoy flexible working hours, on-call allowances, and opportunities for professional development.
- Why this job: Be part of a fast-paced environment where your skills make a real impact.
- Qualifications: Experience with hardware troubleshooting and relevant vendor certifications required.
- Other info: Must hold a full UK Driving Licence and obtain necessary security clearances.
The predicted salary is between 28800 - 43200 £ per year.
The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK. Additionally, the Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Responsibilities
- Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements.
- Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems.
- Perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment.
- Obtain/maintain a set of vendor certifications as required by the company to perform the role.
- Follow documented procedures both company and client supplied and provide constructive feedback for continuous improvement.
- Always adhere to safety and electric static discharge (ESD) precautions.
- Complete all relevant documentation and provide quality updates as required for each site visit in a timely manner as set out by the company.
- Participate in the on-call rota which includes mornings, evenings and weekends (on-call allowances apply).
Qualifications
- Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printers & peripherals.
- Ability to install and configure software as per customer requirements.
- Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP.
- Good all-round understanding of hardware maintenance/break-fix.
- Hold a full UK Driving Licence.
- Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend company external and varied customer base.
Required Skills
- Quality focused with excellent attention to detail.
- Capable of working independently and remotely on a wide range of products.
- Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support.
- Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals.
- Results-oriented with a track record of success for achieving and exceeding goals.
- Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces.
Field Engineer employer: Shaw Daniels Solutions
Contact Detail:
Shaw Daniels Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarise yourself with the specific IT equipment mentioned in the job description, such as PCs, laptops, and printers. Having hands-on experience or knowledge about these devices will give you an edge during interviews.
✨Tip Number 2
Make sure to highlight any relevant vendor certifications you hold, like those from Dell or HP. If you don’t have them yet, consider starting the certification process to show your commitment to the role.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting and repairing hardware. Be ready to share specific examples of challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Since the role involves travelling to various customer sites, be prepared to talk about your flexibility and ability to manage your time effectively. Mention any previous experience that showcases your independence and reliability in similar situations.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with IT equipment, including specific examples of troubleshooting and installations. Mention any vendor certifications you hold, such as Dell or HP, to demonstrate your qualifications.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and your ability to work independently. Use specific examples from your past experiences that showcase your problem-solving skills and attention to detail.
Highlight Relevant Skills: Clearly outline your technical skills related to hardware maintenance and software installation. Emphasise your quality-focused approach and ability to follow documented procedures, as these are crucial for the role.
Prepare for Potential Questions: Think about common interview questions related to field engineering, such as how you handle on-site troubleshooting or manage time effectively while travelling between customer sites. Prepare concise answers that reflect your experience and skills.
How to prepare for a job interview at Shaw Daniels Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various IT equipment, such as PCs, laptops, and printers. Highlight specific instances where you successfully diagnosed and repaired technical issues, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Field Engineers often face unexpected challenges. Share examples of how you've approached troubleshooting in the past, focusing on your methodical approach and ability to think on your feet. This will show your potential employer that you can handle the demands of the role.
✨Emphasise Your Attention to Detail
Since the role requires completing documentation and adhering to safety protocols, it's crucial to convey your quality-focused mindset. Discuss how you ensure accuracy in your work and provide examples of how this has benefited previous employers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations. Prepare for scenarios related to installations, troubleshooting, or working under pressure. Practising your responses will help you articulate your thought process clearly during the interview.
