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- Tasks: Lead the implementation and management of a new CRM system across UK art galleries.
- Company: Join a prestigious art gallery group renowned for its cultural significance in the UK.
- Benefits: Enjoy a comprehensive benefits package and opportunities for professional development.
- Why this job: Be part of a vibrant art scene while enhancing customer experiences and business operations.
- Qualifications: Proven CRM implementation experience and strong project management skills are essential.
- Other info: Flexibility may be available post-implementation; regular travel across the UK is required.
The predicted salary is between 40000 - 48000 £ per year.
Our client, a leading art gallery group operating prestigious galleries across the UK, is seeking an experienced Group CRM Manager. This is a pivotal role that will initially focus on implementing a new CRM system across their entire gallery network, before transitioning to ongoing system management and optimization nationwide.
The successful candidate will be responsible for delivering a comprehensive CRM implementation project that will transform how the organization manages customer relationships across all locations, followed by driving effective utilization of the system to enhance customer experience and business operations.
Key Responsibilities- Lead the end-to-end implementation of a new CRM system across all UK gallery locations
- Develop detailed project plans, timelines, and milestones for system rollout
- Coordinate with IT teams, external vendors, and gallery management to ensure seamless implementation
- Design and configure CRM workflows to meet the specific needs of the art gallery sector
- Conduct comprehensive data migration from existing systems while maintaining data integrity
- Create and deliver training programs for staff across all gallery locations
- Establish testing protocols and quality assurance processes throughout implementation
- Manage and optimize CRM system performance across the entire gallery network
- Develop and implement CRM strategies to enhance customer engagement and retention
- Create comprehensive reporting and analytics frameworks to measure customer interactions and sales performance
- Ensure consistent CRM usage and best practices across all gallery locations
- Provide ongoing training and support to gallery teams nationwide
- Monitor system performance and coordinate with technical teams for maintenance and updates
- Drive continuous improvement initiatives to maximize CRM effectiveness
- Proven experience implementing CRM systems - this is critical for success in this role
- Strong project management skills with experience managing complex, multi-location rollouts
- Excellent understanding of CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, or similar)
- Experience in data migration and system integration
- Strong analytical skills with ability to create meaningful reports and insights
- Excellent communication and training skills for working with diverse teams
- Ability to travel regularly across the UK to support gallery locations
- Experience working in retail, hospitality, or customer-focused environments preferred
- Background in arts, culture, or luxury retail sectors
- Experience with customer segmentation and targeted marketing campaigns
- Knowledge of GDPR and data protection requirements
- Training or certification in relevant CRM platforms
- Experience managing customer loyalty or membership programs
- Opportunity to work with a prestigious art gallery group
- Career development in a growing, culturally significant organization
- Exposure to the vibrant UK art scene
- Comprehensive benefits package
- Professional development opportunities
- Full-time position: 5 days per week
- Based in the client's Central London office
- Regular travel required to gallery locations across the UK
- Some flexibility may be available once system implementation is complete
Group CRM Manager employer: Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment
Contact Detail:
Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group CRM Manager
✨Tip Number 1
Familiarise yourself with the specific CRM platforms mentioned in the job description, such as Salesforce or HubSpot. Having hands-on experience or certifications in these systems can set you apart from other candidates.
✨Tip Number 2
Highlight your project management skills by preparing examples of past complex rollouts you've managed. Be ready to discuss how you coordinated with various teams and overcame challenges during implementation.
✨Tip Number 3
Showcase your analytical abilities by preparing insights or reports from previous roles that demonstrate your capacity to measure customer interactions and sales performance effectively.
✨Tip Number 4
Since this role involves training staff across multiple locations, think about how you can convey your communication and training skills. Prepare to share examples of successful training sessions you've conducted in the past.
We think you need these skills to ace Group CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, project management, and any relevant roles in the arts or customer-focused sectors. Use keywords from the job description to align your skills with what the gallery group is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the arts and how your background makes you an ideal fit for the Group CRM Manager role. Mention specific experiences that demonstrate your ability to implement CRM systems and manage projects effectively.
Showcase Relevant Achievements: Include specific examples of past successes in CRM implementation or project management. Quantify your achievements where possible, such as improvements in customer engagement or retention rates, to make your application stand out.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Group CRM Manager.
How to prepare for a job interview at Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment
✨Showcase Your CRM Expertise
Make sure to highlight your experience with CRM systems, especially if you've worked with platforms like Salesforce or HubSpot. Be prepared to discuss specific projects where you successfully implemented a CRM system and the impact it had on customer relationships.
✨Demonstrate Project Management Skills
Since this role involves managing complex, multi-location rollouts, be ready to share examples of your project management experience. Discuss how you developed project plans, coordinated with teams, and ensured timely delivery of milestones.
✨Prepare for Data Migration Discussions
Data integrity is crucial in CRM implementation. Be prepared to talk about your experience with data migration and system integration. Share any challenges you faced and how you overcame them to maintain data quality.
✨Emphasise Communication and Training Abilities
As you'll be training staff across various locations, it's important to demonstrate your communication skills. Prepare to discuss how you've effectively trained diverse teams in the past and how you plan to ensure consistent CRM usage across all galleries.
