Telesales Operator

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Overview

To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.

Job Title

Telesales Operator

Reports to: Office Manager

Depot: LWC Hereford

Overview

To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.

Main Duties

To ensure high standards of customer service, taking and inputting orders efficiently and accurately.

To have a clear and personable telephone manner.

Take ownership of solving customer issues through proactive customer service.

To promote the sale of LWC Drinks\’ own brand products.

To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.

Building relationships with weekly telesales customers, being a regular point of contact.

The ability to upsell certain products.

Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

Plan calls and target GAPs in supply using relevant systems.

Knowledge And Experience

Excellent customer service Skills.

Use of Microsoft Excel for spreadsheets and records.

Ability to use the Trinity system.

Good teamwork skills.

Good communication and relationship building skills.

Good product knowledge.

Additional Information

£12.47 per hour

Monday to Friday, 8:30am to 5pm

Discretionary £2,000 bonus, subject to agreed KPIs

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 15 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Marketing Services

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