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For Companies At a Glance
- Tasks: Lead and motivate a team to deliver top-notch customer service in our distribution operations.
- Company: Currys is the UK's leading tech retailer, dedicated to amazing customer experiences.
- Benefits: Enjoy 30 days of leave, performance bonuses, product discounts, and wellbeing initiatives.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Experience in people management and a track record of operational success are essential.
- Other info: We value diversity and inclusion, ensuring every voice is heard in our team.
The predicted salary is between 34000 - 47600 £ per year.
Job Description
First Line Manager
Basingstoke
Basingstoke Customer Service Centre (LM0019)
Permanent
Full Time
Salary: £34,000 per annum
Shift pattern: 5 over 7
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and you'll be making the magic happen in our Customer Services Centres. You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.
As part of this role, you’ll be responsible for:
● Overseeing the running of the site, staffing and other resources.
● Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets.
● Providing regular and consistent performance feedback.
● Influencing operational decisions.
People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.
You will need:
● Some experience or exposure to people management.
● A track record of contributing to operational success.
● To be confident working and developing a team to deliver for our customers.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:
● Performance related bonus
● Product discounts on the latest tech
● A range of wellbeing initiatives
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.
First Line Manager (Hiring Immediately) employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Manager (Hiring Immediately)
✨Tip Number 1
Familiarize yourself with the core values and mission of Currys. Understanding their commitment to customer service and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in people management or team leadership. Be ready to share specific examples of how you've motivated teams and contributed to operational success in past roles.
✨Tip Number 3
Prepare to discuss your problem-solving skills, especially in logistics and customer service scenarios. Think of instances where you've successfully resolved challenges and improved processes.
✨Tip Number 4
Show enthusiasm for continuous learning and development. Currys values personal growth, so express your eagerness to take advantage of training opportunities and contribute to the team's success.
We think you need these skills to ace First Line Manager (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people management and operational success. Use specific examples that demonstrate your ability to motivate teams and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention how your skills align with the role of First Line Manager and how you can contribute to the team's success at Currys.
Showcase Your People Skills: Emphasize your experience in mentoring and providing performance feedback. Discuss how you have previously influenced operational decisions and improved team performance.
Highlight Your Problem-Solving Abilities: Provide examples of logistical or practical challenges you've faced in previous roles and how you resolved them. This will demonstrate your capability to handle the responsibilities of the position effectively.
How to prepare for a job interview at Currys
✨Show Your Leadership Skills
As a First Line Manager, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've motivated teams in the past and the impact it had on performance.
✨Understand Operational Success
Familiarize yourself with the key metrics that drive operational success in a customer service environment. Discuss how you have contributed to achieving these metrics in previous roles.
✨Emphasize People Management Experience
Highlight any experience you have in people management. Talk about how you've provided feedback, mentored team members, and influenced decisions to improve team performance.
✨Express Your Passion for Customer Service
Convey your enthusiasm for delivering exceptional customer service. Share stories that illustrate your commitment to resolving challenges and ensuring customer satisfaction.
