Credit Control Administrator

Job Title:Credit Control Administrator

Location:Salisbury

Company:Fexco Property Services

Type of Employment:Full Time, Permanent

About this role:

We are recruiting for a permanent Credit Control Administrator to join our busy client accounts department based in our Salisbury Head Office, playing a major role in our team dealing with all aspects of Credit Control.

Main Duties and Objectives:

• Working through the whole portfolio of the group to ensure credit control is carried out to the deadlines as part of a team.
• Processing of overdue, final notices and pre-litigation letters and associated charges using the diary functionality within QUBE.
• Reviewing appropriate cases in a timely manner prior to solicitor referral, ensure a watertight case for litigation.
• Responding to Credit Control queries via phone calls / e-mails / letters in relation and assisting with queries and complaints.
• On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
• Escalating customer calls and e-mails as appropriate PMs and Customer Service Team as appropriate
• Making outbound phone calls relating to the collection of arrears, where applicable to Housing Associations and multi-property owners.
• Liaising with the Property Managers to ensure the appropriate course of action before placing customers with debt collection agents and where relevant ensure Client Director approval has been obtained.
• Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made and management of this process
• Debtor reporting and chasing up of outstanding credit control items
• Working alongside Credit Control Manager to ensure work is fully completed to a high standard

Essential Skills:

• Good level of proficiency with Microsoft Word and Microsoft Excel.
• Excellent communication skills, both verbal and written.
• A confident and assured telephone manner.
• Exceptional organisational skills and ability to work to deadlines.
• An effective and enthusiastic team player.
• Motivated and target driven.
• Strong attention to detail and high level of accuracy.
• Ability to work on your own initiative.
• Capable of working under pressure during busy periods.
• Experience of high-volume data management, transactions and controls.
• Multi-mailbox management.
• A desire to collect debt.

Bonus Skills:

• Previous credit control experience.
• Lease and Property Management knowledge.
• Experience of using QUBE system.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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