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- Tasks: Make calls to potential customers and handle inquiries with professionalism.
- Company: Join a dynamic Customer Operations Team in Inverness focused on customer growth.
- Benefits: Enjoy flexible hours and part-time work that fits your schedule.
- Why this job: Be part of a team that values customer satisfaction and personal growth.
- Qualifications: Previous experience in customer service or telesales is preferred.
- Other info: Opportunity to develop communication skills and work in a supportive environment.
Part time | Flexible hours between 12pm - 8pm
Our client is currently looking for a motivated and personable Telesales Executive to become a vital part of their Customer Operations Team at their Inverness office. You will play a key role in driving customer growth and satisfaction, engaging with both new prospects and existing customers to deliver exceptional service and value.
What you will be doing:
- Making outbound calls to potential customers generated through marketing and field sales
- Handling inbound sales enquiries with professionalism and urgency
- Understanding customer needs through effective questioning and recommending suitable packages
- Promoting Value Added Services (VAS) and upselling higher-value tariffs
- Managing contract renewals and encouraging customer referrals
- Using CRM tools to accurately track calls, manage leads, and maintain pipeline visibility
- Supporting the customer service team to ensure a smooth onboarding experience
- Handling objections confidently and professionally
- Ensuring every customer interaction meets our quality standards and reflects our brand positively
What we are looking for:
- Previous experience in a customer-focused or telesales role
- Strong verbal communication and active listening skills
- A positive, adaptable attitude with a customer-first mindset
- Resilience and the ability to stay calm under pressure
- Confidence representing a brand and promoting its value
- Flexibility to work some evening shifts when required
If you are looking for part time work and the above sounds of interest please contact Lyndsey at Global Highland.
Telesales Executive employer: Global Highland Limited
Contact Detail:
Global Highland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Understanding what you’ll be selling will not only boost your confidence but also help you engage more effectively with potential customers.
✨Tip Number 2
Practice your communication skills, especially active listening. Being able to understand customer needs and respond appropriately is crucial in a telesales role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common objections in telesales and prepare responses. This will help you handle objections confidently during calls, making you appear more professional and knowledgeable to potential customers.
✨Tip Number 4
Showcase your adaptability and resilience during interviews. Share examples of how you've successfully navigated challenging situations in previous roles, as this will demonstrate your ability to thrive under pressure.
We think you need these skills to ace Telesales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales or customer service. Use specific examples that demonstrate your communication skills and ability to handle objections.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention your adaptability and customer-first mindset, and explain how your previous experience aligns with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, emphasise your strong verbal communication and active listening skills. Provide examples of how you've successfully engaged with customers and promoted services in past roles.
Show Enthusiasm: Convey your enthusiasm for the position and the company in your application. A positive attitude can set you apart from other candidates, so make sure this comes through in your writing.
How to prepare for a job interview at Global Highland Limited
✨Showcase Your Communication Skills
As a Telesales Executive, strong verbal communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common sales scenarios to showcase how you would handle customer interactions.
✨Prepare for Objection Handling
Expect questions about how you would deal with objections from potential customers. Prepare examples from your past experience where you successfully turned a 'no' into a 'yes'. This will show your resilience and problem-solving skills.
✨Familiarise Yourself with CRM Tools
Since managing leads and tracking calls is part of the role, be ready to discuss any CRM tools you have used in the past. If you haven't used one, research common CRM systems and be prepared to explain how you would adapt to using them.
✨Emphasise Your Customer-First Mindset
The role requires a customer-first attitude, so be sure to highlight your previous experiences where you prioritised customer satisfaction. Share specific examples that illustrate your commitment to delivering exceptional service.
