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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and exceed sales targets.
- Company: Join Travel House, the UK's largest independent travel agency, where fun meets career growth.
- Benefits: Enjoy exclusive travel discounts, free educational trips, and a supportive work environment.
- Why this job: Inspire success in a vibrant industry while making holiday dreams come true.
- Qualifications: Experience in retail travel or customer-facing management, with strong leadership and communication skills.
- Other info: Be part of a family that values connections and celebrates achievements.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to lead a team, inspire success, and bring dream holidays to life? At Travel House, we are on the lookout for an ambitious and passionate Branch Manager to drive the performance of one of our busy retail branches. As part of the UK's largest independent travel agency, we offer more than just a job; we offer a place in our family. We believe in having fun, supporting each other, and helping our teams grow. With a competitive salary and uncapped bonus opportunities, this is your chance to develop your leadership career in one of the most exciting industries around.
What You’ll Do:
- Lead and motivate your branch team to deliver outstanding customer service and exceed sales targets
- Manage the day-to-day running of the branch and foreign exchange bureau
- Coach, support and develop team members, fostering a high-performance culture
- Drive profitability by maximising sales opportunities and implementing effective business strategies
- Build local business connections, attend promotional events, and increase branch visibility
- Monitor team performance, provide feedback, and implement plans for colleague development
- Champion your branch’s presence on social media to boost engagement and sales
- Play an active role in recruitment and onboarding, particularly supporting apprentices and new team members
What We’re Looking For:
- Previous experience in a retail travel environment or similar customer-facing management role
- Strong leadership qualities with the ability to motivate and coach a team
- Commercially driven, with the ability to meet and exceed sales targets
- Excellent customer service and communication skills
- Confidence in using IT systems and understanding financial figures
- Positive attitude, resilient mindset, and commitment to continuous development
- Passion for travel and an eagerness to share it with your team and customers
Why Travel House?
- Be part of a fun, friendly, and supportive working environment
- Access exclusive staff travel discounts and foreign currency perks
- Enjoy free educational trips around the world to expand your travel knowledge
- Join a company that values genuine connections, career development, and celebrating success
Ready to Take Off?
If you’re excited about the opportunity to lead, inspire and make holiday dreams a reality, apply now and start your next adventure with Travel House.
Locations
Branch Manager employer: Travel House
Contact Detail:
Travel House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the travel industry. Being knowledgeable about current destinations, travel regulations, and customer preferences will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the travel sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at Travel House.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully managed teams in the past. Prepare specific stories that highlight your ability to motivate and develop team members.
✨Tip Number 4
Demonstrate your passion for travel during your interactions with us. Share your travel experiences and how they have shaped your understanding of customer service in the travel industry.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail travel or customer-facing management roles. Emphasise your leadership qualities and any achievements related to sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your ability to inspire and lead a team. Mention specific examples of how you've motivated teams in the past and exceeded sales goals.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered outstanding customer service. Highlight any experiences where you’ve gone above and beyond to meet customer needs.
Highlight Your IT Proficiency: Since the role requires confidence in using IT systems, mention any relevant software or tools you are familiar with. This could include booking systems, CRM software, or financial reporting tools.
How to prepare for a job interview at Travel House
✨Show Your Leadership Skills
As a Branch Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully inspired your team to achieve targets or overcome challenges.
✨Know the Company Inside Out
Familiarise yourself with Travel House's values, mission, and recent achievements. This will not only show your enthusiasm for the role but also help you align your answers with what the company stands for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to customer service or team management, and be ready to discuss how you would handle them effectively.
✨Highlight Your Passion for Travel
Since this role is in the travel industry, share your personal travel experiences and how they have shaped your understanding of customer needs. This will showcase your genuine interest in the field and your ability to connect with customers.
