Hotel Manager

Overall Purpose

• Fantastic communication: consider how actions, objectives and achievements are shared in a timely manner to ensure all key stakeholders are engaged.
• Motivate your team: through strong leadership, ensure the very best, highly motivated and engaged talent is developed to meet our business objectives.
• Commercial approach: be fully involved with revenue maximisation within all top line disciplines Revenue, Sales, Marketing, Distribution/E-Commerce / Meetings & Events and Departmental Spend to ensure budgeted Total GOP is achieved.
• Efficiency: have the savvy to know when to invest and when to control expenditure to balance short- and long-term objectives.
• Guest advocacy: through fantastic results and strong relationships.
• Drive for results: have a balanced approach to business priorities Team, Commerciality, Efficiency & Responsibility.
• Balance work and home life: so you are energised to deliver great results.

Principal Accountabilities

• Lead by example - actively promote a positive attitude throughout the hotel, be visible, approachable and with the team at the right times.
• Success starts with the team - be involved in the recruitment process to ensure the team numbers are appropriate, flexible and that the right people are recruited to deliver the high standards you have set.
• Diversity - promote diversity, inclusion, and equity within your team.
• Share your vision - have a communication plan that sets out the objectives, progress, and the achievements.
• Payroll efficiency - ensure team numbers and skill levels are sufficient to maximise revenue and guest experience whilst minimising expenditure.
• Training culture - promote team development to drive engagement and efficiency within the team. Personally ensure that all team members receive mandatory and statutory training.
• Champion team development - every team member in your areas of responsibility to have personal reviews which include objectives and development plans.
• Compliance - ensure all legal and Company human resources regulations and policies are followed to safeguard the team, our owners, and the company.
• Developing as a leader - have a personal development plan that reflects your ambitions and goals to grow as a person and a leader. Attend and complete all required mandatory, legal and M&T Training.
• Catch the team doing things right - share the behaviour you expect and the required performance level, then actively set out to recognise and reward great guest interactions, teamwork, and activity.
• Reward success - ensure the correct use of hotel specific and M&T reward and incentive schemes.
• Set boundaries - fairly and consistently use the company’s Disciplinary/Grievance procedures to let the team know what is expected.
• Share best practice - share ideas, learnings and best practice with other managers and individuals within the M&T portfolio.

Qualifications, Skills & Experience

• Qualification in hospitality or business-related subject (or equivalent professional experience).
• Strong leader and communicator.
• Experience as Operations Manager, Deputy General Manager, Hotel Manager or as a Senior Head of Department in a quality, full service hotel operation.
• Some experience of business planning and management within the hotel / hospitality sector.
• Understands how to run a business with a structured, balanced, and organised approach.
• Some exposure (or knowledge of) to sales, marketing, and/or revenue management.
• Experience of training, coaching, development, and performance management activities.
• Exposure to finance, showing a good understanding of the key revenue drivers in a hospitality based environment.
• Knowledge of technology that supports the hotels objectives.
• Precise analytical skills and impeccable attention to detail.
• Excellent presentation skills.