Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help members with queries via chat, phone, and email while providing top-notch service.
- Company: Join Europe's largest health and fitness operator and be part of a winning team.
- Benefits: Enjoy free club membership, discounts, flexible shifts, and career growth opportunities.
- Why this job: Be part of a vibrant community focused on exceptional service and personal development.
- Qualifications: Exceptional customer service skills and strong communication abilities are a must.
- Other info: Work in a supportive team environment at our Glasgow David Lloyd Club.
The predicted salary is between 24000 - 36000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? We are looking for Member Support Advisors to effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Working from a hub in our Glasgow David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three. Do you have exceptional customer service skills and the ability to resolve issues quickly. Do you have excellent communication skills, both written and verbal with a natural curiosity to drive improvement of service to our members. If
so, then this could be the job for you. So, what do you get from us? As part of our Member Support team you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry: Free Club Membership for you and your family Discounts on our products such as Swimming / Tennis Lessons and Personal Training. Unlimited 50% discount on food and drinks Opportunity for advancement and career progression Balanced shift patterns Learning and Development Opportunities. Wagestream App allowing you to be paid on demand Benefits Suite Up for the challenge? We would love to hear from you! You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
Membership Support Advisor - Glasgow - Glasgow West End employer: David Lloyd Leisure
Contact Detail:
David Lloyd Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Support Advisor - Glasgow - Glasgow West End
✨Tip Number 1
Familiarize yourself with the services and facilities offered by David Lloyd Clubs. This knowledge will help you engage with members more effectively and demonstrate your commitment to providing exceptional customer service.
✨Tip Number 2
Practice your communication skills, especially in handling queries via chat, telephone, and email. Role-playing different scenarios with a friend can help you become more comfortable and confident in resolving member issues quickly.
✨Tip Number 3
Show your passion for health and fitness during the interview process. Share personal experiences or stories that highlight your enthusiasm for the industry, as this will resonate well with the team and the company culture.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer service challenges. Think of examples from your past experiences where you successfully resolved issues, as this will showcase your problem-solving abilities and customer-centric approach.
We think you need these skills to ace Membership Support Advisor - Glasgow - Glasgow West End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional customer service skills and any relevant experience in handling member queries. Use specific examples that demonstrate your ability to resolve issues quickly and effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the health and fitness industry and your desire to be part of a community. Mention how your communication skills can contribute to providing exceptional service to members.
Showcase Your Communication Skills: Since the role requires excellent written and verbal communication, ensure that your application is free from errors and clearly conveys your thoughts. Consider including examples of how you've successfully communicated with customers in the past.
Highlight Your Availability: Be clear about your availability to work the required shifts, including weekends. This shows your commitment and flexibility, which are important for this role.
How to prepare for a job interview at David Lloyd Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you successfully resolved member queries or improved service quality.
✨Demonstrate Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. You might be asked to handle a mock customer query during the interview, so be prepared to showcase your communication style.
✨Highlight Problem-Solving Abilities
Prepare to discuss situations where you had to think on your feet to resolve issues quickly. Employers value candidates who can demonstrate their ability to handle challenges efficiently and effectively.
✨Research the Company Culture
Familiarize yourself with the company’s values and community focus. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of being more than just a club.
