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- Tasks: Help members with their queries via chat, phone, and email.
- Company: Join Europe's largest health and fitness operator with a winning team spirit.
- Benefits: Enjoy free club membership, discounts, and flexible shifts.
- Why this job: Be part of a community that values exceptional service and personal growth.
- Qualifications: Exceptional customer service skills and strong communication abilities required.
- Other info: Work five days a week, including one weekend every three weeks.
The predicted salary is between 24000 - 36000 £ per year.
Membership Support Advisor – Heston – Heston Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? We are looking for Member Support Advisors to effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Working from a hub in our Heston David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three. Do you have exceptional customer service skills and the ability to resolve issues quickly. Do you have excellent communication skills, both written and verbal with a natural curiosity to drive improvement of service to our members. If so, then this could be the job for you. So, what do you get from us? As part of our Member Support team you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry: Free Club Membership for you and your family Discounts on our products such as Swimming / Tennis Lessons and Personal Training. Unlimited 50% discount on food and drinks Opportunity for advancement and career progression Balanced shift patterns Learning and Development Opportunities. Wagestream App allowing you to be paid on demand Benefits Suite Up for the challenge? We would love to hear from you! You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
Membership Support Advisor - Heston - Heston employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Support Advisor - Heston - Heston
✨Tip Number 1
Familiarize yourself with the services and facilities offered at the Heston David Lloyd Club. Understanding what makes this club unique will help you engage with members more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will help you articulate your thoughts clearly and confidently during the interview process.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. Being able to share specific instances will highlight your capability to handle member queries efficiently.
✨Tip Number 4
Research common customer service challenges in the health and fitness industry. Being knowledgeable about potential issues will allow you to discuss how you would approach these situations, demonstrating your proactive mindset.
We think you need these skills to ace Membership Support Advisor - Heston - Heston
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Membership Support Advisor position. Understand the key responsibilities and required skills, such as exceptional customer service and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved handling member queries or support. Use specific examples that demonstrate your ability to resolve issues quickly and efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for joining the team at David Lloyd. Mention how your skills align with the company's values and the importance of community in your approach to member support.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's values.
✨Demonstrate Effective Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and consider how you can convey complex information simply.
✨Highlight Problem-Solving Abilities
Prepare to discuss situations where you've successfully resolved issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to think on your feet.
✨Research the Company Culture
Familiarize yourself with the company’s mission and values. Be ready to discuss how your personal values align with theirs, especially regarding community and teamwork, which are emphasized in the job description.
