Customer Service Administrator

Looking to grow your skills in a supportive and fast-paced environment?

We’re seeking a reliable and detail-oriented Service Delivery Administrator to join a busy Customer Experience team in Bury. This role is ideal for someone who enjoys working behind the scenes to keep everything running smoothly — providing essential support to ensure top-notch customer service.

Whether you\’re building a career in operations, administration, or customer service, this is a great opportunity to develop your experience in the energy industry.

🕒 Working hours: Monday to Friday, 8:30am – 5:00pm

💷 Salary: £25,000 + bonus + benefits

What’s in it for you:

• 25 days holiday
• Yearly bonus (based on company and personal performance)
• Flexi-time scheme
• Free on-site parking
• Wellbeing support
• Access to an on-site gym
• Exciting social and team-building events

Key Responsibilities:

• Provide administrative support to the Service Delivery Coordinators
• Process Change of Tenancy (COT) requests within agreed SLAs
• Assist in resolving billing issues raised by managing agents
• Support the billing team with administrative tasks when needed
• Ensure accurate and complete data entry across internal systems
• Assist with the preparation and delivery of Managing Agent reports
• Support ad hoc requests from Service Delivery Coordinators
• Help deliver excellent aftersales support and customer care
• Contribute to both regular and ad hoc reporting

What we’re looking for:

• Strong organisational skills and ability to prioritise effectively
• Self-motivated and proactive
• Clear verbal and written communication skills
• Confident with numbers and basic arithmetic
• Computer literate, particularly with Excel and Outlook
• Excellent attention to detail
• Comfortable working independently and as part of a team

It’d be great if you also have:

• Experience working in the energy industry
• At least 12 months administrative experience
• Excellent attention to details
• Exposure to account management or a similar support role

Ready to apply?

If you’re a team player who thrives on organisation and accuracy, click ‘apply now’ — we’d love to hear from you!