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- Tasks: Welcome clients, manage appointments, and support daily operations in a luxury setting.
- Company: Join a prestigious clinic on Harley Street, known for its exceptional aesthetic and surgical services.
- Benefits: Enjoy competitive salary, staff discounts, and ongoing training opportunities in a high-end environment.
- Why this job: Be part of a dynamic team that values professionalism and creates memorable client experiences.
- Qualifications: Strong communication skills, attention to detail, and experience in luxury or clinical settings preferred.
- Other info: Flexible full-time or part-time options available, with occasional Saturday shifts.
The predicted salary is between 24000 - 40000 £ per year.
Location: Harley Street, London
Contract Type: Full-time (40 hrs/week) / Part-time option (32 hrs/week)
Hours: Monday to Friday, 9am-6pm + occasional Saturdays
About the Role
We are looking for a polished Front of House & Admin Coordinator to create exceptional first impressions and support daily operations within a luxury aesthetic and surgical setting.
Key Responsibilities:
- Welcome and check in clients warmly, creating a professional and comfortable environment
- Manage appointment schedules and patient communications seamlessly via phone, WhatsApp, and email
- Coordinate patient journeys, from pre-treatment instructions to post-treatment care
- Handle payments, consent forms, and aftercare packs
- Keep the reception area impeccable and aligned with luxury standards
- Support admin duties including stock management, deliveries, audits, and document compliance
- Assist with patient photography, online reviews, and CRM communications
Skills & Attributes:
- Outstanding interpersonal and communication skills
- Discreet, empathetic, and confident handling VIP patients
- Impeccable attention to detail and high standards of presentation
- Proactive, team-oriented, and solutions-focused
- Experience in clinical, aesthetic, or luxury hospitality settings preferred
Requirements:
- Confident using clinic software (e.g., Pabau, CRM/EMR systems)
- Proficiency in MS Office; photography experience a bonus
- Knowledge of CQC protocols or surgical practice is a plus
- Excellent written and spoken English; other languages a bonus
Benefits:
- Competitive salary from £32,000 + incentives, based on experience
- Staff discounts on treatments and products
- Ongoing training and CPD opportunities
- Central location in Harley Street, with a high-end working environment
Receptionist employer: ConsultingRoom.com Ltd
Contact Detail:
ConsultingRoom.com Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the luxury aesthetic and surgical environment. Research the latest trends in aesthetics and understand what makes a first impression exceptional in such settings. This knowledge will help you stand out during interviews.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. Since this role involves handling VIP patients, being able to communicate confidently and empathetically is crucial. Role-playing scenarios can be a great way to prepare.
✨Tip Number 3
Get comfortable with clinic software and CRM systems. If you have access to similar software, take some time to learn its features. Being tech-savvy will demonstrate your readiness for the role and make you a more attractive candidate.
✨Tip Number 4
Showcase your attention to detail in everything you do. Whether it’s how you present yourself or how you interact with others, maintaining high standards will reflect your suitability for a luxury environment. Consider preparing examples of how you've demonstrated this in past roles.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house roles or similar environments. Emphasise your interpersonal skills and any experience with luxury hospitality or clinical settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples of how you've created positive experiences for clients in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, attention to detail, and experience with clinic software. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ConsultingRoom.com Ltd
✨Showcase Your Interpersonal Skills
As a Front of House & Admin Coordinator, you'll be the first point of contact for clients. Make sure to demonstrate your outstanding interpersonal skills during the interview by engaging warmly with the interviewer and showcasing your ability to create a welcoming atmosphere.
✨Highlight Attention to Detail
This role requires impeccable attention to detail. Prepare examples from your past experiences where your keen eye for detail made a difference, whether in managing schedules or ensuring a pristine reception area.
✨Familiarise Yourself with Relevant Software
Since the job involves using clinic software and MS Office, brush up on your skills with these tools before the interview. If you have experience with specific systems like Pabau or CRM/EMR systems, be ready to discuss how you've used them effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle VIP patients. Think of situations where you had to manage client expectations or resolve issues, and be prepared to share those stories.
