Receptionist

Job Title: Front of House & Admin Coordinator

Location: Harley Street, London

Contract Type: Full-time (40 hrs/week) / Part-time option (32 hrs/week)

Hours: Monday to Friday, 9am6pm + occasional Saturdays

About the Role

Were looking for a polished Front of House & Admin Coordinator to create exceptional first impressions and support daily operations within a luxury aesthetic and surgical setting.

Key Responsibilities:

• Welcome and check in clients warmly, creating a professional and comfortable environment
• Manage appointment schedules and patient communications seamlessly via phone, WhatsApp, and email
• Coordinate patient journeys, from pre-treatment instructions to post-treatment care
• Handle payments, consent forms, and aftercare packs
• Keep the reception area impeccable and aligned with luxury standards
• Support admin duties including stock management, deliveries, audits, and document compliance
• Assist with patient photography, online reviews, and CRM communications

Skills & Attributes:

• Outstanding interpersonal and communication skills
• Discreet, empathetic, and confident handling VIP patients
• Impeccable attention to detail and high standards of presentation
• Proactive, team-oriented, and solutions-focused
• Experience in clinical, aesthetic, or luxury hospitality settings preferred

Requirements:

• Confident using clinic software (e.g., Pabau, CRM/EMR systems)
• Proficiency in MS Office; photography experience a bonus
• Knowledge of CQC protocols or surgical practice is a plus
• Excellent written and spoken English; other languages a bonus

Benefits:

• Competitive salary from £32,000 + incentives, based on experience
• Staff discounts on treatments and products
• Ongoing training and CPD opportunities
• Central location in Harley Street, with a high-end working environment