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- Tasks: Help customers resolve energy debts and install SMART meters with flexibility.
- Company: E.ON is a leading international energy company focused on innovative solutions for a sustainable future.
- Benefits: Enjoy a salary of £46,512, 26 days holiday, flexible working options, and a generous benefits package.
- Why this job: Join a diverse team, make a real impact, and enjoy independence in your role.
- Qualifications: Must have a valid UK/EU driving license and experience in customer-facing roles.
- Other info: We promote inclusivity and offer opportunities for personal development and growth.
The predicted salary is between 39000 - 47000 £ per year.
We need everyone’s positive energy and innovative thinking to lead the energy transition to net zero. That’s why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!
Here’s what you’ll be doing
Salary – £46,512 & great benefits
Are you a trained Meter Engineer? Do you want more flexibility in your role? Do you enjoy helping people? If so, we want to hear from you!
We’re currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you’ll play an important role in helping our customers resolve their debts. You’ll work with our customers to support them with any future payments, installing PAYG where it’s the best option, as well as helping them find ways to reduce energy consumption.
We’ll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We’ll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you’ll be able to earn extra as part of our achievable reward scheme, allowing you to top up your earnings based on delivering great outcomes to our customers.
Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more! If you’re looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today!
Key responsibilities include
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Planning efficient routes to reduce carbon footprint.
- Carrying out investigations, collating evidence and obtaining information.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Exchanging meters to SMART Pay as You Go or Classic Prepayment.
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Reporting Health & Safety risks or customer vulnerability.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
What we need from you
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- MOCOPA/CMA1/MET2.
- Previous experience gained within a customer facing role.
- Live within the area and happy to travel.
- Excellent verbal communication and negotiation skills.
Here’s what else you need to know
- The salary for this role is up to £46,512. This includes revenue protection work, a base salary of £39,372 + skilled allowance for gas metering & Revenue protection (added to your salary as soon as you complete your training) + £2,000 or £3900 location dependant allowance + on-target reward scheme, with the potential to earn more for higher performance.
- This is a permanent role.
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
- As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
- As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
- We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
At a glance
Get in touch
For more information about the role please contact the recruiter Greg Ellis –
About us
E.ON is a privately owned international energy company. Our 42,000 colleagues in 13 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.
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SMART Meter Engineer Support Agent - Dual Fuel - West London E.ON Energy Solutions Ltd employer: E.ON Gruppe
Contact Detail:
E.ON Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Engineer Support Agent - Dual Fuel - West London E.ON Energy Solutions Ltd
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since this role involves helping customers resolve their debts, demonstrating your ability to communicate effectively and empathize with clients will set you apart.
✨Tip Number 2
Familiarize yourself with SMART meter technology and its benefits. Being knowledgeable about how these meters work and how they can help customers manage their energy consumption will show your commitment to the role.
✨Tip Number 3
Prepare to discuss your problem-solving skills. This position requires you to find solutions for customers in difficult situations, so be ready to share examples of how you've successfully navigated challenges in the past.
✨Tip Number 4
Since the role involves planning efficient routes, consider discussing any experience you have with route optimization or time management. This will demonstrate your ability to minimize carbon footprint while maximizing productivity.
We think you need these skills to ace SMART Meter Engineer Support Agent - Dual Fuel - West London E.ON Energy Solutions Ltd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Meter Engineer, especially any relevant qualifications like MOCOPA/CMA1/MET2. Emphasize your customer-facing roles and any achievements that demonstrate your ability to resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to deliver excellent customer service and negotiate solutions.
Showcase Your Communication Skills: Since excellent verbal communication is crucial for this role, consider including examples in your application that demonstrate your negotiation skills and ability to connect with customers. This could be through specific scenarios where you successfully resolved customer issues.
Highlight Flexibility and Independence: E.ON values flexibility and independence in this role. Make sure to mention any previous experiences where you successfully managed your own schedule or worked autonomously, as this will resonate well with their expectations.
How to prepare for a job interview at E.ON Gruppe
✨Show Your Customer Service Skills
Since this role involves helping customers resolve their debts, it's crucial to demonstrate your customer service experience. Share specific examples of how you've successfully assisted customers in the past, focusing on your communication and negotiation skills.
✨Highlight Your Technical Knowledge
As a SMART Meter Engineer Support Agent, you'll need to showcase your technical expertise with electricity and gas meters. Be prepared to discuss your qualifications, such as MOCOPA/CMA1/MET2, and any relevant experience you have in installing or managing these systems.
✨Emphasize Flexibility and Independence
This position offers a lot of independence and flexibility. Make sure to express your ability to manage your time effectively and adapt to different situations. Discuss how you can balance work and personal life while meeting the job's demands.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face in the role, such as dealing with difficult customers or planning efficient routes, and prepare thoughtful responses that highlight your critical thinking skills.
