Field Service Team Leader (London)

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As a Field Service Team Leader, you will be a self-driven, personable professional who instils a high priority on delivering the wow service to customers as well as to colleagues; one who thrives as a leader of a well-skilled team. Based in field, you will lead a team of engineers, providing coaching, training and support through daily communication, regular visits and spot-checks as well as team and individual meetings. Leading by example, you will manage your time well, identifying and proposing best practice across the team, offering solutions on a regular basis and work with other departments to promote great working relationships.

The Role – Field Service Team Leader

• Provide a communication rhythm within the team to ensure inclusivity and build morale and motivation.
• Support the team with any concerns or issues that require your expertise, coaching and mentoring.
• Identify and deliver training to team members both on and offsite; advising management of additional training required.
• Visit customer sites with more complex and challenges jobs, preferably with the engineer, to deliver the Liquidline WOW experience.
• Offer up solutions over communication channels to engineers requiring advice regularly.
• Take on projects as and when required to aid continuous improvement, if requested by Head of Field Operations, or Regional Operations Manager.
• Cover Regional Operations Managers as required by the business in times of need.
• Be an ambassador to help promote change and growth within the company.
• Take ownership and drive any escalations to successful completion.
• Deliver exceptional customer service through the installation, repair and maintenance of equipment.
• Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, making sure all equipment is left in a good working order, with customers briefed on the issue (training can be provided on this!)

What You Will Need in the Role of Field Service Team Leader

• Effective Leadership skills, with the ability to motivate, coach and develop staff.
• Effective working relationships with stakeholders, colleagues and customers, with a natural flair for forging strong working relationships.
• Ability to prioritise, plan and organise own workload; anticipating potential problems before they arise.
• Customer Service Skills – ability to resolve difficult customer situations and to develop an understanding of customer needs and requirements.
• Strong communication skills – ability to communicate effectively with both customers, colleagues and management.
• Proactive approach to problem solving.
• Ability to make difficult decisions- use of initiative in decision making process.
• If you have experience using power or hand tools, this would be an advantage to your application.
• If you have worked as a Field Service Engineer previously, this would also be an advantage to your application.

What You Will Learn & What Liquidline Can Offer You

We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way!

We offer a generous benefits package, that includes but is not limited to:

• Discretionary Company Bonus Scheme
• Buy and Sell Holiday Scheme
• Annual Leave Long Service Award Scheme
• Access to YuLife App (Rewards and Discounts)
• Enhanced Sick Pay Scheme
• Salary Sacrifice Pension Scheme
• Access to Liquidline Employee Assistance Programme (including Mental Health Support Service and GP Services)
• Enhanced Parental Leave Scheme
• Access to Financial Support App – MoneyHub
• Access to Menopause Support App – Stella
• Team Days Out and Biannual Company Conferences
• Paid Door to Door

Liquidline is a rapidly expanding, family-owned company, having expanded from 92 to 242 team members since 2020. With big plans for the next five years, there is lots of opportunity for career growth within our fast-paced and forward-facing business. There’s never been a better time to join Liquidline!

We are an Equal Opportunities employer. We have respect for individuals of all backgrounds, capabilities and opinions. Everyone of our employees and applicants for employment is guaranteed the same fair treatment. We embrace the perspective and experience of all individuals and are always ‘Winning Together’!

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