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For Companies At a Glance
- Tasks: Manage day-to-day service delivery and ensure high standards in a datacentre environment.
- Company: Join Radius, a leader in datacentre services focused on operational excellence.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work culture.
- Why this job: Be part of a team driving innovation and customer satisfaction in cutting-edge datacentre operations.
- Qualifications: Experience in datacentre environments and expertise in electrical or connectivity disciplines required.
- Other info: Opportunity to mentor and coach junior staff while engaging with senior stakeholders.
The predicted salary is between 48000 - 72000 £ per year.
Radius is seeking an experienced Datacentre Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year.
Fundamentally to focus on setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives.
Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity.
Requirement’s Definition and Management: Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space, primarily rack and cage where required and secondarily to the power team. Obtains input from, and formal agreement to, requirements from a diverse range of stakeholders ie Sales, Engineering, Delivery, Security.
Commercial Support: Work with Service Delivery Team and Supervisor in providing any RFP and RFI responses from the Colo Installations Team, back to the Sales Admin team for winning new business.
Service Acceptance: Engages with Sales, Sales Planning and Admin, Engineering, DC Ops or Project Management Office, to ensure that the Products which are sold are capable of being Delivered and Supported going forward.
Management of contractors and supplier of Services: Solid understanding of DC Operations, constituent elements that make up a Live Production DC Hall. Deep understanding of Shared / Dedicated Installations in a Data Centre environment. Sufficient expertise in at least two of the following disciplines: Electrical, Optical, Connectivity, Colocation (Server Cabinets and PDUs), Health & Safety, Project Management, raised floor, Fire Alarm and suppression systems, Access control.
Datacentre Service Implementation Manager employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Datacentre Service Implementation Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in datacentre operations. Understanding innovations in areas like cooling systems, power management, and security protocols can give you an edge during discussions with potential employers.
✨Tip Number 2
Network with professionals in the datacentre industry. Attend relevant conferences, webinars, or local meetups to connect with others in the field. This can lead to valuable insights and potentially open doors to job opportunities.
✨Tip Number 3
Gain hands-on experience with project management tools and methodologies. Being well-versed in Agile or Waterfall approaches can demonstrate your capability to manage complex projects effectively, which is crucial for this role.
✨Tip Number 4
Prepare to discuss your experience with managing contractors and suppliers. Be ready to share specific examples of how you've successfully driven performance against KPIs and enhanced service delivery in previous roles.
We think you need these skills to ace Datacentre Service Implementation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in datacentre environments, particularly focusing on service delivery, project management, and contractor management. Use specific examples that demonstrate your ability to meet SLAs and enhance customer experience.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Emphasise your experience with managing resources, engaging stakeholders, and driving operational excellence in a datacentre setting.
Highlight Relevant Skills: Clearly list your expertise in key areas such as electrical, optical, connectivity, and health & safety. Make sure to mention any certifications or training that are relevant to the role, as this will strengthen your application.
Showcase Project Management Experience: Detail your project management experience, especially in relation to rack and cage installations. Provide examples of how you have successfully managed complex initiatives and engaged with senior stakeholders to achieve desired outcomes.
How to prepare for a job interview at Radius
✨Showcase Your Datacentre Experience
Make sure to highlight your previous experience in a datacentre environment. Discuss specific projects you've managed, particularly those involving rack and cage installations, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you have met or exceeded these in past roles. This shows that you understand the importance of customer satisfaction and operational excellence.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you engage with senior stakeholders and manage change. Be ready to provide examples of how you've influenced project teams and ensured service delivery aligns with business objectives.
✨Demonstrate Project Management Skills
Be prepared to discuss your project management experience, especially in relation to resource planning and delivery of services. Highlight any methodologies you are familiar with and how they have helped you achieve successful outcomes in previous roles.
