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For Companies At a Glance
- Tasks: Provide top-notch service, maintain systems, and build customer relationships.
- Company: Join a dynamic team focused on innovative engineering solutions.
- Benefits: Enjoy a company car, life insurance, and up to 30 days holiday.
- Why this job: Be part of a supportive culture with opportunities for travel and growth.
- Qualifications: A full UK driving licence and an electrical/electronic background are preferred.
- Other info: Weekend and evening call-out cover required on a rota basis.
The predicted salary is between 22400 - 39200 £ per year.
Field Service Engineer Location - Midlands Permanent role
Key role and responsibilities for Field Service Engineer:
- Provide exceptional service to all customers
- Root cause removal of issues and feed information for technical bulletins
- Regular PPM maintenance of existing products
- Installing systems and products
- Updating site equipment and carrying out all relevant hardware and software modifications
- Managing and controlling of spare parts of products repair and upgrade
- Building long-term relationships with customers
- Ensuring all the items are not out of service for more than 48h
- Report any issues on companies system
- Respond to calls within 2 hours with high first time fix rate
- Ensure all the documentation is recorded accurately
- To undertake any other duties required by management to meet the needs of the business
- Responding to on site customer support requests
- Keep accurate boot stocks and consume parts as per the process
Minimum requirements for Field Service Engineer:
- Full UK driving licence
- Sound electrical / electronic background with recognised engineering qualifications an advantage
- Experience of Networks and server installation and maintenance an advantage
- PC literate with ability to create, modify and maintain MS office documents (Excel, Word, PowerPoint)
- Proven organisational skills and self-motivated
- Weekend and evening call out cover on a rota system with other regional engineers
Salary: £28,000 per annum
Benefits:
- Permanent job
- Early finish on Friday
- Life insurance
- Pension contribution
- Up to 30 days holiday
- Company Car
- Opportunities to travel abroad for work purposes
If you believe that your skills and experience match what we are looking for please call Ethero or submit your CV by clicking 'Apply Now' and we will be in touch.
Service Engineer - Midlands employer: Ethero
Contact Detail:
Ethero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Midlands
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. Understanding the products and services we offer at StudySmarter will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience you have in customer service roles, especially in technical environments. Building long-term relationships with customers is key, so be ready to share examples of how you've successfully managed client interactions.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. We value a high first-time fix rate, so think of specific instances where you resolved problems efficiently.
✨Tip Number 4
Be ready to talk about your organisational skills and how you manage your time effectively, especially when it comes to responding to calls and maintaining documentation. This role requires self-motivation and the ability to work independently.
We think you need these skills to ace Service Engineer - Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Service Engineer. Emphasise your electrical/electronic background, any engineering qualifications, and experience with networks and server installations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples of how you've successfully managed customer relationships and resolved technical issues in the past.
Highlight Technical Skills: In your application, clearly outline your technical skills, especially your proficiency with MS Office and any relevant software or hardware modifications you've performed. This will demonstrate your capability to handle the technical aspects of the role.
Showcase Organisational Skills: Provide examples of how you have effectively managed your time and resources in previous roles. Mention any experience with maintaining accurate documentation and managing spare parts, as these are crucial for the Service Engineer position.
How to prepare for a job interview at Ethero
✨Showcase Your Technical Skills
Make sure to highlight your electrical and electronic background during the interview. Be prepared to discuss specific experiences with network and server installations, as well as any relevant engineering qualifications you possess.
✨Demonstrate Customer Service Excellence
Since the role involves building long-term relationships with customers, be ready to share examples of how you've provided exceptional service in previous positions. Emphasise your ability to respond quickly to customer needs and resolve issues efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding root cause analysis and technical troubleshooting. Think of scenarios where you've successfully diagnosed and resolved issues, and be ready to explain your thought process.
✨Familiarise Yourself with Documentation Practices
As accurate documentation is crucial for this role, brush up on how you maintain records of repairs and modifications. Be prepared to discuss your experience with software tools, particularly MS Office, and how you ensure all documentation is completed accurately.
