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- Tasks: Manage daily operations in a datacentre, ensuring timely service delivery and customer satisfaction.
- Company: Join Radius, a leader in datacentre services, committed to operational excellence.
- Benefits: Enjoy competitive pay, opportunities for remote work, and professional development.
- Why this job: Be part of a dynamic team driving innovation in datacentre management with a focus on quality.
- Qualifications: Experience in datacentre environments and expertise in electrical or connectivity disciplines required.
- Other info: Mentorship opportunities available to help you grow your skills in a fast-paced environment.
The predicted salary is between 43200 - 72000 £ per year.
Radius is seeking an experienced Service Delivery Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLAs and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year.
Fundamentally to focus on setting high standards and managing our range of contractors and suppliers to agreed KPIs, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives.
Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity.
Requirement’s Definition and Management: Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space, primarily rack and cage where required and secondarily to the power team. Obtains input from, and formal agreement to, requirements from a diverse range of stakeholders i.e. Sales, Engineering, Delivery, Security.
Commercial Support: Work with Service Delivery Team and Supervisor in providing any RFP and RFI responses from the Colo Installations Team, back to the Sales Admin team for winning new business.
Service Acceptance: Engages with Sales, Sales Planning and Admin, Engineering, DC Ops or Project Management Office, to ensure that the Products which are sold are capable of being Delivered and Supported going forward.
Management of contractors and supplier of Services: Solid understanding of DC Operations, constituent elements that make up a Live Production DC Hall. Deep understanding of Shared / Dedicated Installations in a Data Centre environment. Sufficient expertise in at least two of the following disciplines: Electrical, Optical, Connectivity, Colocation (Server Cabinets and PDUs), Health & Safety, Project Management, raised floor, Fire Alarm and suppression systems, Access control.
Datacentre service implementation Manager - Datacentre employer: The Workplace Consultancy
Contact Detail:
The Workplace Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Datacentre service implementation Manager - Datacentre
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in datacentre operations. Understanding innovations in areas like cooling systems, power management, and security protocols can give you an edge during interviews.
✨Tip Number 2
Network with professionals in the datacentre industry. Attend relevant conferences or webinars to connect with potential colleagues and learn about the challenges they face, which can help you articulate how you can contribute to overcoming them.
✨Tip Number 3
Prepare to discuss your experience with managing contractors and suppliers. Be ready to share specific examples of how you've successfully driven performance against KPIs in previous roles, as this is crucial for the Service Delivery Manager position.
✨Tip Number 4
Research Radius and their operational excellence objectives. Tailoring your conversation to align with their goals will demonstrate your commitment to enhancing customer experience and achieving a best-in-class datacentre.
We think you need these skills to ace Datacentre service implementation Manager - Datacentre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in datacentre environments, particularly focusing on service delivery management and project management. Use specific examples that demonstrate your ability to meet SLAs and manage contractors effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the datacentre industry. Mention how your skills align with the job requirements, especially your experience with rack and cage installations and managing diverse stakeholders.
Highlight Relevant Skills: Clearly outline your expertise in key areas such as electrical systems, connectivity, and health & safety. Use bullet points to make these skills stand out, ensuring they match the requirements listed in the job description.
Showcase Project Management Experience: Detail your project management experience, particularly in relation to service delivery and infrastructure management. Provide examples of how you've successfully managed resources and delivered projects on time and within budget.
How to prepare for a job interview at The Workplace Consultancy
✨Showcase Your Datacentre Experience
Make sure to highlight your previous experience in a datacentre environment. Discuss specific projects you've managed, particularly those involving rack and cage installations, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you have met or exceeded these in past roles. This shows that you understand the importance of customer satisfaction and operational excellence.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you engage with senior stakeholders and manage change. Be ready to provide examples of how you've influenced project teams and ensured service delivery aligns with business objectives.
✨Demonstrate Your Project Management Skills
Be prepared to discuss your project management experience, especially in relation to resource planning and delivery of services. Highlight any methodologies you are familiar with and how they have helped you achieve successful outcomes.
