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For Companies At a Glance
- Tasks: Assist customers via email and manage contract paperwork.
- Company: Join a growing organisation with a focus on customer support.
- Benefits: Enjoy a hybrid work model with flexibility between home and office.
- Why this job: Gain valuable experience in customer service and administration while supporting a dynamic team.
- Qualifications: Strong customer service skills and proficiency in MS Excel required.
- Other info: This role starts as a 12-month contract with potential for permanence.
The predicted salary is between 28800 - 42000 £ per year.
We are supporting a growing organisation to recruit for a Customer Support Administrator. This role is initially 12 months with the view to go permanent. This is a hybrid position with 3 days in the office and 2 days from home.
Key Responsibilities:
- Supporting customers, predominantly via email, with the removal process from their portfolio
- Administration for the contract paperwork
- Supporting the sales team and attending customer meetings
- Removing data from customer accounts
- Managing a designated mailbox
Key Skills:
- Strong customer service experience
- Previous use of MS packages, specifically Excel with the ability to view duplicate values
- Ability to prioritise workload effectively
- Motivated to work independently
Please apply as directed!
Customer Support Administrator employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with common customer support scenarios and how to handle them effectively. This will not only boost your confidence but also demonstrate your proactive approach during any interviews.
✨Tip Number 2
Brush up on your Excel skills, especially in identifying and managing duplicate values. Consider taking a quick online course or tutorial to ensure you're comfortable discussing your proficiency in this area.
✨Tip Number 3
Prepare examples of how you've successfully prioritised workloads in previous roles. Being able to articulate your time management skills will show that you can handle the demands of this position.
✨Tip Number 4
Research the company and its products or services thoroughly. Understanding their customer base and challenges will help you tailor your responses and show genuine interest during the interview process.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong customer service experience and any relevant administrative skills. Emphasise your proficiency with MS Excel, especially if you have experience managing data or identifying duplicates.
Craft a Compelling Cover Letter: In your cover letter, explain why you're motivated to work independently and how you can effectively prioritise your workload. Mention specific examples from your past experiences that demonstrate these skills.
Highlight Relevant Experience: When detailing your previous roles, focus on tasks that align with the responsibilities of the Customer Support Administrator position, such as supporting customers via email and managing administrative paperwork.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Prepare examples of how you've successfully resolved customer issues, as this role heavily relies on strong communication and problem-solving skills.
✨Familiarise Yourself with MS Excel
Since the job requires proficiency in MS packages, especially Excel, brush up on your skills. Be ready to discuss how you've used Excel in past roles, particularly in managing data and identifying duplicate values.
✨Demonstrate Your Organisational Skills
The ability to prioritise workload is crucial for this position. Think of instances where you've effectively managed multiple tasks or projects, and be prepared to share these experiences to show your organisational capabilities.
✨Prepare for Hybrid Work Discussion
As this is a hybrid role, be ready to discuss your experience working independently and how you manage your time between office and home. Highlight any strategies you use to stay productive and connected with your team while working remotely.
