Telesales Manager

Telesales Team Manager – Account Manager/retentions and team leadership of 5 ace people! Account Management – negotiation – Contract renewals.

Business Support Services for mental health!

manage and motivate, develop and train a Team of 5 Relationship Execs.

£35,000 with very achievable bonus structure £15,000 – £20,000 Y!

Manchester – 100% account management renewals leadership – hands on team management of a motiavted team of 5.

Lead, coach, and develop a high-performing team in a fast-paced, commercial environment!

Office based – Stunning modern office building. (near Victoria Train station and Trams)

Fantastic benefits, excellent holiday allowance (25 days + Bank Hols), company incentives, discount schemes, social Friday’s and more! 8.45 – 5.15 office hours. Excellent transport links.

Want to know more?

Speak to the team @ Duval. (Lauren Bell)

We’re recruiting for a dynamic Team Leader to lead a team of 5 Relationship Executives focused on client retention and renewals. This is a brilliant opportunity for someone with a proven track record in leading a sales / retentions team, who is looking to work for an ambitious business where they can take the next step in their career.

You’ll be key to driving performance, coaching your team, and ensuring client expectations are exceeded. With clear progression into a wider management role, this is a career-building opportunity for a commercially minded leader who’s passionate about people and performance!

The Role:

• Lead, mentor, and motivate your team to hit retention KPIs
• Set clear performance targets and conduct weekly coaching sessions
• Ensure SLAs are met and service levels remain exceptional
• Conduct bi-weekly 1:1s and support training and development
• Drive efficiencies and process improvements across the team
• Support client and broker meetings when needed
• Solve retention challenges and unlock upsell opportunities

What You’ll Bring:

• Experience leading a retention or renewals team
• Strong commercial awareness and client-facing skills
• Excellent communication and coaching ability
• Resilience, organisation, and a data-driven mindset
• A passion for developing people and driving results

This is a hands-on leadership role with real impact. If you’re ready to lead with energy, commerciality, and purpose, apply now or speak to Duval!