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- Tasks: Lead and inspire your team on the shop floor to deliver exceptional customer service.
- Company: Join a vibrant, market-leading food retailer in London's bustling Chinatown, established since the 1960s.
- Benefits: Enjoy a competitive salary, career progression, and a dynamic work environment.
- Why this job: Be part of a people-focused culture that values teamwork and customer satisfaction.
- Qualifications: Experience in retail or hospitality, with strong leadership skills and a positive attitude required.
- Other info: Initial training at Tottenham location with travel costs covered; Mandarin or Cantonese speaking is essential.
The predicted salary is between 21000 - 35000 £ per year.
Are you a dynamic and proactive Team Leader or Supervisor looking for a step up? We are seeking a hands-on, energetic person who leads by example on the shop floor. Our client is a market leading business established in the 1960s, in the heart of London's vibrant and bustling Chinatown. Over the last 55 years they have grown and expanded, opening locations across the UK and are now one of the nation's most diverse food retailers.
Working as a Team Leader for this people-focused company, you will motivate and inspire your team to provide only the highest levels of service to every customer. As a representative of this growing brand, you will be friendly, positive, approachable, and able to confidently lead and inspire a team to achieve store KPIs.
IDEAL CANDIDATE
- Mandarin or Cantonese speaker essential
- A positive and can-do attitude, and the confidence to lead from the front, maintaining an excellent level of service throughout the store.
- A strong work ethic, able to work at pace and eager to work in a demanding environment where you are rewarded for your hard work
- Experience working in an environment focused on speed without compromising service essential, this should be within a retail, hospitality or leisure business
- Current supervisory, team leadership, management experience and looking for career progression
- A can-do attitude, confident, passionate about people and achieving individually and as a team
- Punctual, reliable and willing to go the extra mile, you will thrive on hitting targets and love the buzz of a large retail store
- Articulate, strong communication skills and able to demonstrate a track record of achieving targets
- A passion for customer experience and delivering retail excellence
TEAM LEADER: KEY RESPONSIBILITIES
- As a Team Leader you will lead, inspire and develop your team, spending most of your day on the shop floor, ensuring every customer is valued as soon as they walk through the door
- Maximising sales at every opportunity and maintaining positive standards
- Inspire the team to achieve maximum performance levels through driving teamwork
- Overseeing product availability, maintaining stock levels as well as organising stock
- Ensure the store delivers excellent retail standards, outstanding freshness and ensure the team works within a safe environment
- Help to develop a culture that ensures the customer is at the heart of every decision
- Driving service standards to achieve sales and exceed customer happiness targets
- Have the ability to approach problems confidently and resolve them with clear direction, being effective at all times
Please note: this role will require an initial training period of 3 months to be spent at the Tottenham location, for which travel costs will be covered.
If you're a career-focused Deputy Manager or Team Leader who thrives in a fast-paced role in an agile environment and you're looking for a new challenge, APPLY NOW for immediate consideration.
Team Leader employer: McCarthy Recruitment Limited
Contact Detail:
McCarthy Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the company culture and values. Since this role is all about leading a team in a vibrant environment, showing that you understand and can embody their ethos will set you apart.
✨Tip Number 2
Highlight your leadership experience in fast-paced settings. Be ready to share specific examples of how you've motivated teams and achieved targets in previous roles, as this will demonstrate your capability to excel in this position.
✨Tip Number 3
Brush up on your Mandarin or Cantonese skills if you're not already fluent. Being able to communicate effectively with both customers and team members in these languages will be a significant advantage in this role.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of ways you've gone above and beyond for customers in the past, as this role places a strong emphasis on delivering an exceptional customer experience.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or supervisory roles. Emphasise your leadership skills and any achievements that demonstrate your ability to motivate a team and meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach as a leader. Mention your language skills in Mandarin or Cantonese, as this is essential for the role.
Showcase Relevant Experience: In your application, provide specific examples of how you've successfully led teams in fast-paced environments. Highlight your ability to maintain high service standards while achieving sales targets.
Express Your Enthusiasm: Convey your excitement about the opportunity to work in a vibrant environment like Chinatown. Let them know why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at McCarthy Recruitment Limited
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated and inspired your team in previous roles, highlighting your hands-on approach and ability to lead by example.
✨Emphasise Customer Service Experience
Since this role focuses heavily on customer experience, be prepared to discuss your past experiences in retail or hospitality. Talk about how you've ensured high service standards and resolved customer issues effectively, showcasing your passion for delivering excellence.
✨Demonstrate Cultural Fit
This company values its culture and ethos, so make sure to express your enthusiasm for being part of a people-focused environment. Discuss how you align with their values and how you can contribute to maintaining a positive atmosphere on the shop floor.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle challenges. Prepare scenarios where you've successfully navigated difficult situations, demonstrating your confidence and effectiveness in leading a team under pressure.
