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- Tasks: Maximise property viewings and manage client relationships as a Senior Lettings Advisor.
- Company: Join DJ Alexander, part of Lomond, Scotland's leading lettings and estate agency network.
- Benefits: Enjoy discounts at 900+ retailers, wellness resources, extra holiday days, and fun company socials.
- Why this job: Be part of a dynamic team that values diversity, growth, and a supportive work culture.
- Qualifications: Experience in the Private Rented Sector, excellent customer service, and strong IT skills required.
- Other info: Full UK driving licence and right to work in the UK are essential.
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team’s extensive industry expertise and local knowledge, we’re here to help people find, sell, and let their property.
This is a permanent position located within our Aberdeen office. You’ll enjoy a work week of Monday to Friday 9am - 5pm. The salary ranges from £24,000 - £26,000.
What the job involves for a Senior Lettings Advisor:
- Maximise and push the offerings and ‘LETS AGREED' each month.
- Be the focal point of the void period management, ensuring the clients property has maximised viewings and marketing exposure.
- Augment RDS tenancies, to ensure the company achieves this important KPI each month.
- Quality control the result of referencing to ensure the best possible applicant is entering into a lease agreement.
- Deliver an integrated, consistent, day to day service level for the client, ensuring all questions are answered in a timely manner.
- Reports directly into the Lettings Manager, assisting to achieve monthly and annual budgets.
- Provide administrative and operational support to the manager, ensuring smooth day-to-day functioning and assisting with key tasks and projects as required.
- Help mentor and support junior members of the team to ensure overall team effectiveness.
- Build strong relationships with clients based on trust.
- Hit monthly KPI's – in line with targets.
- Be the main point of contact for the landlord when negotiating tenancies.
- Undertake and attend valuations where required.
- Provide regular reporting into the Lettings Manager to assist with market trends and development opportunities.
- Ensure marketing material of the property is updated and live.
- Pride of work, in keeping the landlord updated during void period viewings, ensuring the landlord is informed at all steps of the journey.
- Maximise and attend viewings to minimize void period – fully utilising IRE diary management.
- Communicate with Property Management to ensure properties are ready for proposed move in dates.
- This will include checking on remedials and compliance.
- Communicate with Lease Admin department to ensure the timely processing of applications and lease creation.
- From time to time, assist with any Key requests, to facilitate move in dates.
Qualifications and experience:
- Practical understanding of the Private Rented Sector in Scotland.
- Letwell CIH and/or ARLA Propertymark qualification desired.
- Excellent customer service skills.
- Strong IT skills, MS Word, Excel etc.
- Excellent written and verbal communication skills.
- An ability to relay information with knowledge and confidence.
- A pro-active ‘can do' approach to all tasks.
- Excellent time management and enjoys multi-tasking daily.
- Professional and an eagerness to grow.
- Reliable, polite and friendly.
- Current legal right to work in the UK.
- Full UK Driving license.
Benefits:
- Our smart spending app gives you discounts at over 900 retailers.
- Our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Our company socials bring our people together.
At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Senior Lettings Advisor employer: DJ Alexander
Contact Detail:
DJ Alexander Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lettings Advisor
✨Tip Number 1
Familiarise yourself with the Private Rented Sector in Scotland. Understanding local regulations and market trends will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the lettings industry, especially those connected to DJ Alexander or similar agencies. Attend local property events or join relevant online forums to build relationships and gain insights that could give you an edge.
✨Tip Number 3
Prepare to discuss your experience with managing void periods and maximising viewings. Have specific examples ready that showcase your ability to meet KPIs and enhance client satisfaction, as these are key aspects of the Senior Lettings Advisor role.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you've successfully resolved client issues or improved their experience. This will highlight your proactive approach and ability to build strong relationships, which is crucial for this position.
We think you need these skills to ace Senior Lettings Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the Private Rented Sector, particularly any roles that involved lettings or property management. Use specific examples to demonstrate your customer service skills and ability to manage multiple tasks.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Senior Lettings Advisor position at DJ Alexander. Mention your understanding of the local market and how your qualifications align with their requirements, such as your Letwell CIH or ARLA Propertymark qualification.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is free from errors and clearly conveys your points. Consider including examples of how you've effectively communicated with clients or colleagues in previous roles.
Highlight Your Proactive Approach: DJ Alexander values a proactive 'can do' attitude. In your application, provide examples of situations where you took initiative to solve problems or improve processes, especially in a lettings or customer service context.
How to prepare for a job interview at DJ Alexander
✨Know Your Market
Familiarise yourself with the Private Rented Sector in Scotland, especially in areas like Aberdeen. Being able to discuss local market trends and property values will demonstrate your expertise and commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you built strong relationships with clients, as this is crucial for a Senior Lettings Advisor.
✨Demonstrate Your IT Proficiency
Be ready to discuss your experience with MS Word, Excel, and any property management software. You might be asked to perform a task or solve a problem using these tools during the interview.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as managing void periods or negotiating tenancies. Practising your responses will help you convey your proactive approach and problem-solving skills effectively.
