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- Tasks: Lead a team of engineers to ensure top-notch service and maintenance.
- Company: Join a respected operator in the vending and coffee industry, known for quality and reliability.
- Benefits: Enjoy a competitive salary, electric company car, and great corporate perks.
- Why this job: Make a real impact while working in a friendly, professional environment with growth opportunities.
- Qualifications: 5+ years in the vending/coffee industry and experience managing a service team required.
- Other info: Ideal for those who thrive on teamwork and customer satisfaction.
The predicted salary is between 32000 - 40000 £ per year.
A well-established and respected operator in the vending and coffee industry, providing high-quality refreshment solutions to a wide range of customers across various sectors. Known for reliability, great service, and continuous investment in technology and staff development, the company offers a friendly and professional working environment.
A great opportunity has become available for an experienced Service Manager to lead and support a regional team of field engineers, an internal engineer, and a service coordinator. You will be responsible for making sure all service visits, repairs, and maintenance work are carried out smoothly, on time, and to the highest standards.
Main duties include:
- Leading and supporting the service team to meet daily targets and customer expectations
- Planning and managing service schedules, repair visits, and maintenance work
- Ensuring all health and safety guidelines are followed
- Acting as a point of technical support for the team
- Looking for ways to improve service processes and customer satisfaction
- Building and maintaining strong relationships with customers through excellent service
The right person for this role will have:
- At least 5 years’ experience in the vending and coffee machine industry
- Previous experience managing or leading a service or engineering team
- Good technical knowledge of coffee and vending equipment maintenance and repair
- Strong organisational and problem-solving skills
- A positive, customer-focused attitude with good communication skills
- A full UK driving licence
This is a fantastic role for someone who enjoys leading a team and making a real difference to customers in a growing and forward-thinking business.
Service Manager employer: Midas
Contact Detail:
Midas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network within the vending and coffee industry. Attend industry events, trade shows, or local meetups to connect with professionals who might provide insights or referrals for the Service Manager role.
✨Tip Number 2
Research the company thoroughly. Understand their products, services, and customer base. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team, resolved conflicts, or improved service processes, as these will be crucial in showcasing your fit for the role.
✨Tip Number 4
Highlight your technical knowledge during discussions. Be ready to talk about specific coffee and vending equipment you've worked with, as well as any relevant maintenance or repair experiences that demonstrate your expertise.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the vending and coffee machine industry. Emphasise your leadership skills and any previous roles where you managed a service or engineering team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention specific examples of how you've improved service processes or customer satisfaction in your previous positions.
Highlight Technical Knowledge: In your application, be sure to detail your technical knowledge of coffee and vending equipment maintenance and repair. This will demonstrate your suitability for the role and your ability to support your team effectively.
Showcase Soft Skills: Don't forget to mention your organisational and problem-solving skills, as well as your positive, customer-focused attitude. These traits are essential for a Service Manager and should be evident in your application.
How to prepare for a job interview at Midas
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any challenges you've overcome in managing people.
✨Demonstrate Technical Knowledge
Since the role requires good technical knowledge of coffee and vending equipment, brush up on common issues and solutions. Be ready to answer technical questions or even provide examples of repairs you've managed.
✨Emphasise Customer Focus
The company values customer satisfaction highly. Prepare examples of how you've improved service processes or resolved customer complaints in the past, showcasing your positive, customer-focused attitude.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle service challenges. Think of specific situations where you successfully managed service schedules or dealt with unexpected issues.
