Service Manager

Service Manager – Vending & Coffee Industry

Location: Birmingham, Solihull, Redditch, Warwick, Worcester, Kidderminster, Stourbridge, Dudley, Wolverhampton, Lichfield, Coventry

Salary: £38,000 – £40,000 + Electric Company Car + Company Benefits

The Company

A well-established and respected operator in the vending and coffee industry, providing high-quality refreshment solutions to a wide range of customers across various sectors. Known for reliability, great service, and continuous investment in technology and staff development, the company offers a friendly and professional working environment.

The Role

A great opportunity has become available for an experienced Service Manager to lead and support a regional team of field engineers, an internal engineer, and a service coordinator. You will be responsible for making sure all service visits, repairs, and maintenance work are carried out smoothly, on time, and to the highest standards.

Main duties include:

• Leading and supporting the service team to meet daily targets and customer expectations
• Planning and managing service schedules, repair visits, and maintenance work
• Ensuring all health and safety guidelines are followed
• Acting as a point of technical support for the team
• Looking for ways to improve service processes and customer satisfaction
• Building and maintaining strong relationships with customers through excellent service

The Candidate

The right person for this role will have:

• At least 5 years’ experience in the vending and coffee machine industry
• Previous experience managing or leading a service or engineering team
• Good technical knowledge of coffee and vending equipment maintenance and repair
• Strong organisational and problem-solving skills
• A positive, customer-focused attitude with good communication skills
• A full UK driving licence

This is a fantastic role for someone who enjoys leading a team and making a real difference to customers in a growing and forward-thinking business.