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- Tasks: Provide exceptional customer service in both Spanish and English.
- Company: Join a dynamic team focused on delivering top-notch support.
- Benefits: Enjoy remote work flexibility and competitive commission opportunities.
- Why this job: Be part of a supportive culture that values your language skills and customer care passion.
- Qualifications: Fluency in Spanish and English, with contact centre experience preferred.
- Other info: This is a 12-month fixed-term contract with great earning potential.
The predicted salary is between 22400 - 25200 £ per year.
Remote Bilingual Customer Service Advisor (Spanish/English) UK-Based (Remote) 12-Month Fixed Term Contract
£28,000 - £30,000 plus £250 - £750 per month commission
Full-Time
Are you a fluent Spanish speaker with excellent spoken and written English skills? Do you have a passion for delivering outstanding customer service and a background in contact centre work? We're looking for someone just like you...
Bilingual Customer Service Advisor employer: Morson Talent
Contact Detail:
Morson Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Advisor
✨Tip Number 1
Brush up on your bilingual skills! Make sure you can switch seamlessly between Spanish and English, especially in customer service scenarios. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with common customer service tools and software. Being knowledgeable about platforms like Zendesk or Salesforce can give you an edge, as it shows you're ready to hit the ground running.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving skills. Think of examples from your past experience where you successfully resolved customer issues, particularly in a bilingual context.
✨Tip Number 4
Show your passion for customer service! During the interview, share stories that highlight your dedication to helping customers and how you go above and beyond to ensure their satisfaction.
We think you need these skills to ace Bilingual Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both Spanish and English. Include specific examples of how you've used these language skills in previous roles, especially in customer service or contact centre environments.
Showcase Customer Service Experience: Detail your experience in customer service roles. Use metrics or specific achievements to demonstrate your ability to deliver outstanding service, such as customer satisfaction scores or successful resolutions.
Tailor Your CV: Customise your CV to align with the job description. Focus on relevant experiences and skills that match the requirements of a Bilingual Customer Service Advisor, ensuring it stands out to the hiring team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your bilingual abilities. Share a brief story or example that illustrates your commitment to providing excellent service, making sure to connect it back to the role.
How to prepare for a job interview at Morson Talent
✨Showcase Your Language Skills
Since the role requires fluency in both Spanish and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer service, especially in a contact centre environment. Share specific examples of how you've handled challenging situations or gone above and beyond for customers, as this will show your passion for delivering outstanding service.
✨Research the Company
Familiarise yourself with the company's values, mission, and any recent news. This will not only help you tailor your answers but also demonstrate your genuine interest in the company and the role. Prepare a few thoughtful questions to ask at the end of the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Think of common customer service scenarios and how you would approach them, focusing on your communication skills and empathy.
