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- Tasks: Support teams in managing and resolving complaints effectively.
- Company: Join a leading social housing provider making a difference in Kent.
- Benefits: Enjoy hybrid working with 2 days from home and competitive salary.
- Why this job: Be part of a team that values your input and fosters a positive work culture.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This is a 12-month fixed-term contract with potential for growth.
The predicted salary is between 37000 - 37000 £ per year.
12 month FTC
Medway, Kent/ Hybrid
37 hours pw
£37,000 per annum
Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Complaints Officer on a 12 month basis. The role offers 2 days home working, and 3 in their offices.
Responsibilities of the Complaints Officer:
- Supporting teams with complaints
- Ensuring thorough and consistent handling of complaints
Complaints Officer employer: Hamilton Woods
Contact Detail:
Hamilton Woods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Familiarise yourself with the specific complaints handling procedures used in social housing. Understanding the nuances of this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals already working in the housing sector. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential scenario-based questions by thinking through common complaints scenarios in housing. This will help you articulate your problem-solving skills effectively.
✨Tip Number 4
Research the social housing provider's values and recent news. Tailoring your conversation to align with their mission can set you apart from other candidates.
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Complaints Officer. Highlight key skills and experiences that align with the role, such as your ability to handle complaints and support teams.
Tailor Your CV: Customise your CV to reflect relevant experience in complaint handling or social housing. Use specific examples that demonstrate your problem-solving skills and ability to work in a team environment.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position and how your background makes you a suitable candidate. Mention your understanding of the social housing sector and your commitment to resolving complaints effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Complaints Officer.
How to prepare for a job interview at Hamilton Woods
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Complaints Officer. Familiarise yourself with the key tasks, such as supporting teams with complaints and ensuring consistency in handling them.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully handled complaints or resolved conflicts. Be ready to discuss these examples during the interview to demonstrate your problem-solving skills.
✨Research the Company
Learn about the social housing provider and their values. Understanding their mission and how they handle complaints will help you align your answers with their expectations and show your genuine interest in the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value communication, which is crucial for a Complaints Officer.
