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- Tasks: Lead and inspire welcome teams across multiple cities, ensuring top-notch guest services.
- Company: Join Portico, a diverse company that values hard work, fun, and personal growth.
- Benefits: Enjoy great holidays, pension contributions, life insurance, and exclusive discounts.
- Why this job: Be part of a dynamic team that prioritises innovation and employee development.
- Qualifications: Must have senior management experience in corporate or five-star hospitality settings.
- Other info: This role requires travel across various UK locations; based in Manchester.
The predicted salary is between 36000 - 54000 £ per year.
Portico is defined by our unique culture - one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are currently recruiting for a Regional Corporate Guest Services Manager to oversee our brand-new welcome teams based with an accounting and consulting firm. Reporting into the Guest Services Manager for the south, the successful Regional Manager for the north will oversee our Welcome Teams and provide strategic welcome assistance to our location Managers, ensuring that we deliver five-star service across our Glasgow, Edinburgh, Birmingham, Leicester, Manchester, Liverpool, Sheffield and Leeds based teams.
Hours: 40 hours per week, as required
Salary: £45,000
Location: The successful candidate for this position can be based out of Manchester. However, travel to all locations will be necessary.
Qualifications:
- The Regional Manager will be an experienced Senior Manager who has managed a large team within a corporate or five-star hospitality environment.
- They will have an inspirational and motivational character and relish the opportunity to assist and develop our people.
- Alongside their HR and management experience, the Regional Manager will need to demonstrate excellent time management skills to find the perfect balance between their management duties and operational duties.
- Innovative ideas will come naturally to the successful candidate, who will thrive on reviewing, creating and implementing processes to improve the effectiveness of the service that our teams provide, and ultimately ensuring that our account is always market leading!
- Excellent people and communication skills will also be essential to the successful candidate, as they will need to create and maintain excellent relationships with multiple key stakeholders, whilst taking ownership for delivering projects in a busy and ever-changing environment.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Regional Guest Services Manager employer: WSH Group
Contact Detail:
WSH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Guest Services Manager
✨Tip Number 1
Familiarise yourself with Portico's unique culture and values. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Portico, especially those in guest services or management roles. They can provide valuable insights into the company’s expectations and culture, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in managing large teams within a corporate or hospitality environment. Be ready to share specific examples of how you've motivated and developed your team in previous roles.
✨Tip Number 4
Showcase your innovative ideas for improving guest services. Think about processes you've implemented in the past that enhanced service delivery, as this will demonstrate your proactive approach to the role.
We think you need these skills to ace Regional Guest Services Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Portico's unique culture. Highlight how your values align with their emphasis on hard work, dedication, and fun in the workplace.
Tailor Your CV: Ensure your CV reflects your experience in managing large teams within corporate or five-star hospitality environments. Emphasise your HR and management skills, as well as any innovative ideas you've implemented in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership style and ability to motivate teams. Mention specific examples of how you've improved service effectiveness and built relationships with stakeholders.
Highlight Relevant Skills: In your application, make sure to highlight your excellent time management and communication skills. Provide examples of how you've balanced management and operational duties in a busy environment.
How to prepare for a job interview at WSH Group
✨Showcase Your Leadership Skills
As a Regional Guest Services Manager, you'll be overseeing teams across multiple locations. Be prepared to discuss your previous management experiences and how you've successfully led large teams in a corporate or hospitality environment.
✨Demonstrate Your People Skills
Excellent communication and relationship-building skills are crucial for this role. Think of examples where you've effectively managed stakeholder relationships or resolved conflicts, and be ready to share these during the interview.
✨Highlight Your Innovative Ideas
The company values innovation in improving service effectiveness. Come prepared with ideas on how you would enhance guest services or streamline processes, showing that you're proactive and forward-thinking.
✨Emphasise Time Management Abilities
Balancing management and operational duties is key in this role. Be ready to discuss how you've successfully managed your time in previous positions, ensuring that both strategic and day-to-day tasks are handled efficiently.
